Shift Leader - Shake Shack (Atlanta Airport)

Starbucks; College Park (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading coffeehouse is seeking a Supervisor in College Park, GA, to enhance guest satisfaction and oversee daily operations. The role entails managing transactions, food safety, and staff training while ensuring a friendly service environment. Ideal candidates thrive in fast-paced settings, possess supervisory experience, and are committed to operational excellence.

Qualifications

• Two years previous supervisory experience.
• Ability to obtain alcohol awareness and/or ServSafe Food Safety Certification.
• Strong communication skills for team and customer interaction.

Responsibilities

• Ensure superior service by monitoring guest transactions.
• Assist in training employees and managing daily operations.
• Oversee food preparation and maintain cleanliness standards.

Skills

Customer Service

Supervisory Skills

Food Safety Knowledge

Cash Handling

Attention to Detail

Education

High School Diploma or GED

Job description

Purpose of Position:
Support the operation to deliver Superior Guest Service by performing duties which includes: completing guest transactions, assisting with food preparation and/or cooking, and cleaning. Assist unit management with monitoring daily operations and lead employees in the performance of their duties in the absence of a unit or assistant manager. Perform unit opening and closing duties which includes cash management, inventory management, stocking, and unit appearance.

Essential Duties/Responsibilities:
1. Ensures each guest receives superior service by providing a friendly environment, which includes prompt recognition and greeting of guests with a smile using established service standards.
2. Communicates, explains and suggestively sell menu offerings, products, and promotions to guests.
3. Completes cash handling duties with appropriate paperwork; processes and presents checks to guests and completes payment transactions.
4. Cooks and stores food at required temperatures; labels, dates, and rotates all products in accordance with company standards.
5. Assist unit management with monitoring daily operations and lead employees in the performance of their duties in the absence of a unit or assistant manager.
6. Perform unit opening and closing duties which includes cash management, inventory, stocking, and unit appearance.
7. Adheres to and ensures all company policies, procedures and safety guidelines are followed.
8. Support the training of associates to ensure that unit standards, sales and customer service are maintained.
9. Ensure that all areas of the unit are properly cleaned and maintained and opening and/or closing side works are completed according to established checklists
10. Follows safe food handling and proper hygiene practices.
11. Adheres to workplace safety standards for operating and maintaining equipment and reports any equipment malfunction to management immediately.
12. Performs other duties as assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to obtain alcohol awareness and/or ServSafe Food Safety Certification.

Education/Previous Experience:
High school diploma or general education degree (GED); Two(2) years previous supervisory and customer service experience and/or an equivalent combination of education, training, and experience.

Language Skills:
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to effectively communicate information individually and in small group situations to customers and co workers.

Mathematical Skills:
Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability:
Ability to apply reasonable understanding in carrying out instructions in written, oral or diagram form.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to continuously stand and walk; use hands to lift and carry (0-50 lbs.), frequent reaching/grasping/handling, frequent pushing and pulling (0-50 lbs.), handle or feel objects, tools or controls; and talks or hears. Specific vision abilities required by this job include close vision.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks do not expose employee to hazardous conditions.

Qualifications Education

Preferred

High School

Experience

Required 2 years

Two(2) years previous supervisory and customer service experience and/or an equivalent combination of education, training, and experience.

Behaviors

Required

Innovative : Consistently introduces new ideas and demonstrates original thinking

Thought Provoking : Capable of making others think deeply on a subject

Leader : Inspires teammates to follow them

Team Player : Works well as a member of a group

Enthusiastic : Shows intense and eager enjoyment and interest

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Self-Starter : Inspired to perform without outside help

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.