Shift Leader

Bluemont Group; Knoxville (TN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Weekly Pay

Paid Vacation

401(k) Plan with matching

Free Coffee & Meals while working

Competitive Benefits Package

ServSafe certification as part of your

Job summary

Bluemont Group in Fountain City, Knoxville, TN, is seeking a Dunkin’ Shift Leader to manage the floor during shifts, coach the crew, and ensure efficient drive-thru and service flow. This role offers growth into management with training and a path to certifications.

Location open early and late, with weekend shifts; compensation ranges from $12.00 to $15.00 per hour plus benefits. Prior Dunkin’ or retail leadership helps, strong cash handling, and dependable teamwork are essential.

Qualifications

• Restaurant, retail or Dunkin’ crew experience
• Dependable and people-follow your lead
• Stay calm and friendly when the line is long
• Count cash accurately and follow procedures
• Able to stand, bend and move for a full shift and lift/carry supplies

Responsibilities

• Set the line for your shift across drive-thru, front counter, beverage and sandwich stations
• Move teammates to where they’re needed as the rush builds or slows
• Coach crew in the moment and call out great work
• Jump in at any station when the drive-thru backs up
• Fix guest issues on the spot and ensure friendly service
• Follow cash, labor and food cost procedures for your shift
• Run food safety and cleanliness checks and earn ServSafe certification
• Help train new Crew Members and report equipment issues to management

Skills

Leadership

Guest service

Cash handling

Team coaching

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Fountain City Part Time Fountain City, Knoxville, TN, US

3 days ago Requisition ID: 1853

Salary Range: $12.00 To $15.00 Hourly

Coach the Team & Run the Floor

You know the rush. Now you run it.

As a Dunkin’ Shift Leader (Shift Supervisor) with Bluemont Group, a local Dunkin’ franchisee, you’re

in charge of the floor for your shift. You set positions, keep the drive-thru moving, and coach the

crew so every drink and sandwich goes out right. It’s a great next step if you’ve been crew for a

while, or if you’ve led a shift somewhere else and want a real path into management.

What you’ll do

• Set the line for your shift: drive-thru headset, front counter, beverage and sandwich station
• Move people where they’re needed as the rush builds and slows
• Coach crew in the moment: show the recipe, give quick feedback, call out great work
• Jump in on any station when the drive-thru backs up
• Fix guest issues on the spot: remake the drink, correct the order, keep it friendly
• Follow cash, labor and food cost procedures for your shift
• Run food safety and cleanliness checks, and earn your ServSafe® certification with us
• Help train new Crew Members and flag equipment issues to your manager

Our restaurants are open as early as 4 a.m. and as late as 11 p.m. Hours vary by location

and day.

Opening, mid and closing shifts; early mornings and weekends are our busiest times

Our team members enjoy:

• Weekly Pay
• Paid Vacation
• 401(k) Plan with matching contributions
• FREE Coffee & Meals while working
• Competitive Benefits Package
• ServSafe® certification as part of your training

Must-haves

• Restaurant, retail or Dunkin’ crew experience
• You’re dependable and people follow your lead
• You stay calm and friendly when the line is out the door
• You can count cash accurately and follow procedures
• You can stand, bend and move for a full shift and lift and carry supplies

Nice-to-haves

• Prior shift lead, key holder or supervisor experience