Shift Leader

RG&T Solutions; Kannapolis (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

RG&T Solutions in Kannapolis is seeking a restaurant shift lead to coordinate team efforts and deliver outstanding guest service with Southern hospitality.

You will train staff, monitor food quality and accuracy, handle cash and POS transactions, and uphold cleanliness and health and safety standards while supporting managers during busy periods and aiming for growth into restaurant management.

Qualifications

• Experience leading shifts and coordinating a team.
• Strong guest service mindset and hospitality
• Detail-oriented with focus on quality, accuracy, and safety

Responsibilities

• Lead shifts by coordinating team members to deliver excellent guest service
• Train and support staff to maintain performance and quality standards
• Monitor food quality, order accuracy, and overall guest experience
• Handle cash and process POS transactions accurately
• Maintain cleanliness and ensure health and safety compliance
• Assist managers with opening/closing procedures and solve issues during busy periods
• Build leadership skills with growth toward restaurant management

Skills

Leadership

Guest service

Attention to detail

Cash handling

Calm under pressure

Tools

POS systems

Job description

for a friendly, fast-paced restaurant team focused on great food and Southern hospitality.

Key Responsibilities

• Lead shifts by coordinating team members to deliver excellent guest service
• Train and support staff to maintain performance and quality standards
• Monitor food quality, order accuracy, and overall guest experience
• Handle cash and process POS transactions accurately
• Maintain cleanliness and ensure health and safety compliance
• Assist managers with opening/closing procedures and solve issues during busy periods
• Build leadership skills with growth toward restaurant management

Qualifications & Skills

• Strong leadership and team coordination abilities
• Excellent guest service mindset
• Attention to detail for quality, accuracy, and safety
• Comfort using cash-handling and POS systems
• Ability to stay calm and proactive in a fast-paced environment