Shift Leader

Firehouse Subs - Franchise; Kalamazoo (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

A vibrant franchise restaurant is seeking a Shift Manager to oversee operations and ensure compliance with company standards. This role includes leading the team, ensuring profitability, and upholding the Firehouse Subs mission. Ideal candidates should possess strong leadership and communication skills while being committed to delivering excellent guest service.

Qualifications

• Ability to work on your feet for up to 13 hours.
• Capable of lifting up to 50 lbs.

Responsibilities

• Ensure compliance with all regulations.
• Lead and train restaurant team.
• Oversee profitability on designated shifts.

Skills

Leadership

Compliance

Communication

Customer Service

Job description

REPORTS TO: General Manager

POSITION SUMMARY STATEMENT:

This position is fully accountable for the profitable operation of a specific shift designated by the General Manager while adhering to all company guidelines and regulations.

• Ensure the restaurant is in full compliance with all local, state, and federal regulations, including health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, and other applicable laws.
• Ensure knowledge, adherence, and enforcement of all Firehouse Subs Policies and Procedures.
• Ensure the profitability of the business by operating shifts within established guidelines for food cost, labor, controllables, utilities, and sales growth.
• Provide leadership to the restaurant team to consistently meet standards of guest service, quality, and cleanliness while embracing the Firehouse Subs culture, mission, and vision.
• Assist the GM in coordinating and implementing current operational plans and company initiatives in a timely and profitable manner.
• Participate in interviewing, hiring, training, and disciplining employees under the guidance of the GM.
• Ensure all required programs, reports, and legal documents are accurate, complete, and submitted on schedule.
• Actively participate in all Public Safety Foundation initiatives.
• Represent Firehouse Subs professionally and positively at all times.
• Communicate effectively with the GM/Owner regarding any issues impacting the business.
• Ability to work on your feet for up to 13 hours and lift up to 50 lbs.
• Perform any other duties assigned by the GM/Owner.

Compensation: $12.00 - $15.00 per hour

Firehouse Subs is a restaurant chain passionate about hearty and flavorful food, heartfelt service, and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is built on decades of fire and police service, offering hot and hearty subs with high-quality meats and cheeses, and a commitment to community through the Firehouse Subs Public Safety Foundation.

The founders are committed, and the brand is a family of franchise operators sharing their passion for generous food service and community involvement. Firehouse Subs was named the No.1 brand supporting local community activities for three consecutive years based on recent consumer data. The company and its suppliers donate a portion of proceeds to the foundation, with a minimum of $1 million annually.

Our mission is to uphold our commitment to:

• Hearty and flavorful food
• Heartfelt service
• Public safety

This franchise is independently owned and operated. Your application will go directly to the franchise restaurant, and all hiring decisions are made by its management. Please direct employment inquiries to the restaurant directly, not to Firehouse Subs Corporate.