Shift Leader

13251 Jersey Mike's River City; Jacksonville (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

Jersey Mike's River City in Jacksonville, Florida is hiring a Shift Leader responsible for supporting management, leading crew, and ensuring high-quality customer service. The role involves coaching staff, managing daily operations, and maintaining food quality. Applicants must have a high school degree, relevant experience, and be at least 18 years old. This position offers a fast-paced work environment with the opportunity to lead a small team and provide excellent customer experiences.

Qualifications

• 1 year of quick-service restaurant experience preferred.
• Must be 18 years or older to operate the slicer.
• Serve Safe Certification – Food Handler.
• Must have reliable transportation.

Responsibilities

• Coaching staff to deliver amazing customer service.
• Produce high quality food according to Jersey Mike’s standards.
• Lead by example for food quality and customer interaction.
• Manage and lead a crew of 2 to 5 people.

Skills

Customer service

Food quality standards

Communication

Team leadership

Cash handling

Education

High school degree or equivalent

Tools

Slicer

Job description

Job Description

Shift Leader at Jersey Mike’s is responsible for supporting the management team, leading the crew, and ensuring the delivery of exceptional customer service and high‑quality subs.

Responsibilities

1. Coaching staff to deliver amazing customer service;
2. Producing high quality food;
3. Delivering the Jersey Mike’s experience;
4. Cash handling;
5. Following the Learning Management System Training Program;
6. Developing others for career growth;
7. Enforcing policies and procedures;
8. Participating in local and national marketing initiatives;
9. Building sales;
10. Maintaining cleanliness and proper sanitation practices in the establishment;
11. Being certified in all four positions of the restaurant;
12. Effective communication;
13. Having a sense of urgency;

Expected Duties

1. Move or transport up to 50 lbs without assistance unless a medical notation is made;
2. Work 38–40 hours per week;
3. Have the ability to get to and from work;
4. Communicate with the GM/AGM/DM regarding any issues;
5. Lead by example in terms of food quality, customer interaction, and maintaining a clean, fitted, and pressed uniform daily.

Additional responsibilities include:

• Create food consistent with Jersey Mike’s high quality standards;
• Maintain a noticeably cleaner restaurant than others;
• Work in a fast‑paced team‑driven atmosphere;
• Multitask and work with a sense of urgency;
• Interface with customers and provide an exceptional experience;
• Have a strong sense of accountability and integrity;
• Serve as Key Holder;
• Perform all tasks related to opening and closing the store;
• Bake bread and perform all prep work;
• Manage and lead a crew of 2 to 5 people;
• Proficiently slice ingredients.

Qualifications

• High school degree or equivalent;
• 1 year of quick‑service restaurant experience preferred;
• Must be 18 years or older to operate the slicer;
• Serve Safe Certification – Food Handler;
• Must have reliable transportation;

Legal & Additional Information

This website is not operated by Jersey Mike’s Franchise Systems. Jersey Mike’s restaurants are independently owned and operated franchise locations. Franchisees are independent business owners who set their own wage and benefit programs, which can vary between franchisees. Your application will go directly to the franchisee, and all hiring decisions will be made by the franchisee.

We use eVerify to confirm U.S. Employment eligibility.

Compensation: To be discussed.