Shift Leader

El Pollo Loco, Inc.; Inglewood (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical/ Dental/ Vision

401K Match

Flexible Spending Accounts

Life Insurance

Tuition Reimbursement

Meal Discounts

Job summary

El Pollo Loco, Inc. is seeking a Shift Leader to oversee Crewmembers in the absence of managers, coach staff, and uphold service standards. You will train team members on policies, open/close the restaurant, and ensure a superior guest experience.

The role emphasizes contributing to cost and profit goals, delivering excellent customer service, and maintaining food safety and cleanliness standards. Internal advancement opportunities are highlighted.

Qualifications

• Must be EPL Crewmember certified on all EPL SPECS positions or have 1+ year of restaurant supervisory experience.
• High school diploma or GED; pass EPL Food Safety Audit (FSA) class.
• Excellent written and verbal English communication (second language a plus).
• Basic math and computer skills; strong customer service.
• Must have Serve Safe Certificate at hire or obtain where applicable.

Responsibilities

• Oversee Crew members in absence of General Manager or Assistant Manager; coach, direct, recognize, and set priorities during shift.
• Train Crewmembers on EPL policies; ensure food safety, security, quality, and cleanliness standards.
• Open and/or close the restaurant.
• Create and ensure superior guest experiences.
• Contribute to achievement of cost and profit goals.

Skills

Customer service

Team leadership

Communication

Basic math

Computer skills

Education

High school diploma or GED

Tools

Serve Safe Certificate

Job description

Have you ever envisioned leading a team to success or dared to help manage a million-dollar business? Well here’s your opportunity to live the dream! Put your team-building skills to the test and bring us your passion, energy and strong customer service skills. We’ll provide you with an awesome training program, great mentors and an exceptional team that will help you launch your career. The rest is up to you!

What’s in it for you!

• Medical + Dental + Vision Insurance
• 401(K) Plan with match and immediate vesting
• Flexible Spending Accounts
• Basic Life and AD&D/Long Term Disability
• Tuition Reimbursement Program (General Manager and Assistant Manager only)
• Meal Discounts

Shift Leader Summary:

• Provides oversight to Crew members in the absence of the General Manager or Assistant Manager. Coaches, directs, recognizes outstanding behavior, and establishes priorities for Crew members during their shift.
• Trains Crewmembers on policies and procedures, ensuring compliance with food safety, security, quality and cleanliness standards
• Opening and/or closing the restaurant
• Creating and ensuring superior guest experiences
• Contributing to the achievement of cost and profit goals

Requirements:

• Experience: Must be an EPL Crewmember certified on all EPL SPECS positions or have 1 or more years of restaurant supervisory experience.
• Education: High school diploma or equivalent (GED) preferred. Upon hire must pass the EPL Food Safety Audit (FSA) class.
• Communication: Excellent written and verbal English communication skills (second language a plus)
• Competencies: Basic math and computer skills, and strong customer service skills
• Food Handler Card: Must have a Serve Safe Certificate at time of hire or obtain a Serve Safe Certificate, where applicable

Job Details:

• Work Hours: Full-Time hours, plus some Overtime may be expected
• Career Advancement/Career Plan: We promote heavily from within, so from a Shift Leader you can develop to become an Assistant Manager, General Manager, Area Leader, and beyond!
• Work Attire: EPL logo’d shirt will be provided, black slacks and no-slip shoes required

Company & Culture

For over 35 years El Pollo Loco continues to dominate the market in delivering the best citrus-marinated fire-grilled chicken. We opened our first restaurant in 1980 in Los Angeles, and today we are over 450 restaurants strong and still growing! From our products to our people, we’re truly amazing!

The pay range identified is the hourly or salary rate El Pollo Loco expects to pay for the posted position. This range does not include any benefits or bonus opportunities that might be available for the position based on position and eligibility criteria. Individual pay will vary based on a variety of factors including years of experience, industry experience, education, geography, etc.