Shift Leader

El Pollo Loco, Inc.; Glendora (CA); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with match

Flexible Spending Accounts

Life and AD&D/Long Term Disability

Tuition reimbursement (GM/ASM only)

Meal discounts

Job summary

El Pollo Loco is seeking a Shift Leader to oversee Crewmembers in the absence of the General Manager, coach and direct staff, and establish priorities during shifts. You will train Crewmembers on policies and food-safety standards, and ensure operations open or close smoothly while delivering exceptional guest experiences.

The role emphasizes contributing to cost and profit goals, maintaining high standards, and promoting from within as part of a growth-oriented team.

Qualifications

• Experience: EPL Crewmember certified on all EPL SPECS positions or 1+ years of restaurant supervisory experience.
• Education: High school diploma or equivalent (GED) preferred; pass EPL Food Safety Audit (FSA) class on hire.
• Communication: Excellent written and verbal English communication skills (second language a plus).
• Competencies: Basic math and computer skills, and strong customer service skills.

Responsibilities

• Provides oversight to Crewmembers in the absence of the General Manager or Assistant Manager; coaches, directs, recognizes outstanding behavior, and sets priorities during the shift.
• Trains Crewmembers on policies and procedures, ensuring compliance with food safety, security, quality and cleanliness standards.
• Opening and/or closing the restaurant.
• Creates and ensures superior guest experiences.
• Helps contribute to the achievement of cost and profit goals.

Skills

Customer service

Communication

Basic math

Computer skills

Leadership

Education

High school diploma or GED

Tools

Serve Safe Certificate

Job description

Have you ever envisioned leading a team to success or dared to help manage a million-dollar business? Well here’s your opportunity to live the dream! Put your team-building skills to the test and bring us your passion, energy and strong customer service skills. We’ll provide you with an awesome training program, great mentors and an exceptional team that will help you launch your career. The rest is up to you!

What’s in it for you!

• Medical + Dental + Vision Insurance
• 401(K) Plan with match and immediate vesting
• Flexible Spending Accounts
• Basic Life and AD&D/Long Term Disability
• Tuition Reimbursement Program (General Manager and Assistant Manager only)
• Meal Discounts

Shift Leader Summary:

• Provides oversight to Crew members in the absence of the General Manager or Assistant Manager. Coaches, directs, recognizes outstanding behavior, and establishes priorities for Crew members during their shift.
• Trains Crewmembers on policies and procedures, ensuring compliance with food safety, security, quality and cleanliness standards
• Opening and/or closing the restaurant
• Creating and ensuring superior guest experiences
• Contributing to the achievement of cost and profit goals

Requirements:

• Experience: Must be an EPL Crewmember certified on all EPL SPECS positions or have 1 or more years of restaurant supervisory experience.
• Education: High school diploma or equivalent (GED) preferred. Upon hire must pass the EPL Food Safety Audit (FSA) class.
• Communication: Excellent written and verbal English communication skills (second language a plus)
• Competencies: Basic math and computer skills, and strong customer service skills
• Food Handler Card: Must have a Serve Safe Certificate at time of hire or obtain a Serve Safe Certificate, where applicable

Job Details:

• Work Hours: Full-Time hours, plus some Overtime may be expected
• Career Advancement/Career Plan: We promote heavily from within, so from a Shift Leader you can develop to become an Assistant Manager, General Manager, Area Leader, and beyond!
• Work Attire: EPL logo’d shirt will be provided, black slacks and no-slip shoes required

Company & Culture

For over 35 years El Pollo Loco continues to dominate the market in delivering the best citrus-marinated fire-grilled chicken. We opened our first restaurant in 1980 in Los Angeles, and today we are over 450 restaurants strong and still growing! From our products to our people, we’re truly amazing!

The pay range identified is the hourly or salary rate El Pollo Loco expects to pay for the posted position. This range does not include any benefits or bonus opportunities that might be available for the position based on position and eligibility criteria. Individual pay will vary based on a variety of factors including years of experience, industry experience, education, geography, etc.