Shift Leader

Taco Bell; Carlisle (Cumberland County); On-site; USD 60,000 - 80,000; Full time

Job summary

Taco Bell is seeking a Shift Leader for its Carlisle location, who will assist with operational and administrative tasks within the restaurant. The role involves driving customer satisfaction, maintaining operational standards, and training crew members to ensure exceptional service. This position requires a commitment to quality and effective team leadership.

Qualifications

• Experience in a fast-paced restaurant environment preferred.
• Ability to provide coaching and feedback.
• Familiarity with food handling procedures.

Responsibilities

• Drive excellence in customer service and maintain food quality standards.
• Conduct daily inventories and food safety audits.
• Train crew employees and provide ongoing coaching.

Skills

Customer Service

Team Leadership

Food Safety

Inventory Management

Job description

Job Details

Job Location: 024420 - Carlisle - Carlisle, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key responsibilities include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with management for cash procedures such as bank deposits, making change, opening/closing safe, and verifying cash drawers.

Operations

• Conducts daily inventory, completes food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure standards are met.
• Monitors speed of service and resolves bottlenecks to meet goals.
• In the absence of management, responsible for food and supplies deliveries, and opening and closing the restaurant.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides hands-on training for crew in Learning Zone.