Shift Leader

Insomnia Cookies; Houston (TX); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Flexible part-time schedules

Pay-on-Demand

Paid vacation and sick time

Mentorship and training

Pet insurance

Growth opportunities

Fun team environment

Employee discount & free cookies

Job summary

Insomnia Cookies Houston, TX is seeking a Shift Leader to manage bakery operations, lead the Cookie Crew, and deliver exceptional service during night shifts. You’ll supervise daily tasks, ensure quality, and drive a fun, productive atmosphere in a fast-paced setting.

You’ll oversee cash handling, coaching, and training, while maintaining safety and cleanliness. Must be 18+ and legally eligible to work in the United States to join our growing team.

Qualifications

• At least 1 year in a customer service role.
• Experience with Point of Sale systems.
• Strong communication, time management and people skills.

Responsibilities

• Provide excellent customer service and quality products during your shift.
• Support store leadership by maintaining operations, communicating information, monitoring production and coaching team members.
• Prioritize tasks for baking, cashiering, packaging and cleaning while leading the cookie crew.
• Support and work with the Cookie Crew to ensure safety and cleanliness.
• Maintain a safe, clean working environment and follow safe food handling practices.
• Manage cash handling and deposits.

Skills

Customer service

POS experience

Communication skills

Time management

People skills

Leadership

Lift 40 lbs

Work authorization

Age 18+

Job description

Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and at the present time, we are actively interviewing Shift Leaders for our brand new Houston, TX location! This new store opening will be located at 508 W 19th St, Houston, TX 77008! As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Check out some of our content vids to learn more!

Who We Are!

Insomnia Cookies Timeline

Core Values

SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part‑time work schedules
• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.