Shift Leader

Firehouse Subs - Franchise; Hampton (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading restaurant franchise seeks a Shift Manager to oversee operations and ensure compliance with health and safety standards. The ideal candidate will have a Food Manager License and demonstrate strong leadership and customer service skills. This role requires working long hours on foot and involves managing a team to deliver high-quality service and uphold the franchise's commitment to public safety.

Qualifications

• Valid Food Manager License required.
• Demonstrated leadership and guest service skills.
• Ability to operate within compliance of health and state regulations.

Responsibilities

• Manage shift operations, ensuring compliance with regulations.
• Lead and develop restaurant team performance.
• Coordinate hiring, training, and operational plans.

Skills

Leadership

Customer Service

Compliance Adherence

Operations Management

Education

Food Manager License

Job description

REPORTS TO: General Manager

POSITION SUMMARY STATEMENT:

This position is fully accountable for the profitable operation of a specific shift designated by the General Manager while adhering to all company guidelines and regulations.

• MUST HAVE FOOD MANAGER LICENSE!!!
• Ensure the restaurant is in full compliance with all local, state, and federal regulations, including health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, and other legal requirements.
• Ensure knowledge, adherence, and enforcement of all Firehouse Subs Policies and Procedures.
• Ensure the profitability of the business by operating shifts within established guidelines for food cost, labor, controllables, utilities, and sales growth.
• Provide leadership to the restaurant team to meet standards of guest service, quality, and cleanliness, while embracing Firehouse Subs’ culture, mission, and vision.
• Assist the GM in coordinating and implementing current operational plans and company initiatives.
• Participate in interviewing, hiring, training, and disciplining employees under the guidance of the GM.
• Ensure all required programs, reports, and legal documents are accurate, complete, and submitted on schedule.
• Actively participate in Public Safety Foundation initiatives.
• Represent Firehouse Subs professionally and positively at all times.
• Communicate effectively with the GM/Owner regarding any issues impacting the business.
• Work on your feet for up to 13 hours at a time.
• Lift up to 50 lbs.
• Perform any other duties assigned by GM/Owner.

Compensation: $13.00 - $14.00 per hour

Firehouse Subs is a restaurant chain passionate about hearty food, heartfelt service, and public safety. Founded in Jacksonville, Florida, in 1994 by brothers and former firefighters Chris and Robin Sorensen, the brand is built on their legacy of service, quality food, and community involvement. Firehouse Subs is committed to supporting local communities through its Public Safety Foundation, donating a portion of sales to purchase lifesaving equipment.

Our mission is to deliver:

• Hearty and flavorful food
• Heartfelt service
• Public safety

This franchise is independently owned and operated. Applications are directed to the franchise restaurant, and all hiring decisions are made locally. Please contact the restaurant directly for employment inquiries.