Shift Leader

Baskin-Robbins; Gurnee (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts Shift Leader position at a franchise location in the United States requires coaching crew members, enforcing Brand standards, and delivering a friendly guest experience. You will set shift goals, assign tasks, and provide timely feedback to team members.

Ideal candidates have restaurant or supervisory experience, strong math and writing skills, and basic computer literacy. High School diploma or equivalent is preferred; experience in a fast-paced environment is a plus.

Qualifications

• Fluent in English required.
• Experience in restaurant, retail, or supervisory roles preferred.
• Strong math and writing skills.
• Basic computer skills for everyday tasks.
• High School diploma or equivalent preferred.

Responsibilities

• Maintain operational excellence by guiding the team and upholding Brand standards.
• Foster a guest-first culture and resolve guest issues.
• Drive profitability by meeting sales goals and ensuring proper execution of marketing initiatives.

Skills

Fluent English

Restaurant supervisor experience

Math & writing

Basic computer skills

High School diploma

Education

High School diploma or equivalent (preferred)

Job description

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Shift Leader

Dunkin’ Donuts Shift Leader Job Summary

Summary:

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities Include

1. Maintain Operational Excellence
   • Support a respectful team environment
   • Communicate shift priorities, goals and results with team members
   • Support the training of crew members as requested
   • Provide coaching and feedback to crew members
2. Work in a Team Environment
   • Create and maintain a guest first culture in the restaurant
   • Resolve guest issues
   • Ensure Brand standards, recipes, and systems are executed
   • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
3. Drive Profitability
   • Drive sales goals and results
   • Execute restaurant standards and marketing initiatives
   • Manage cash over/short during shift
   • Ensure all products are prepared according to Brand standards

Skills/Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• High School diploma or equivalent, preferred

Competencies

1. Passion for Results
   • Understands and exceeds guest expectations, needs and requirements
   • Develops and maintains guest relationships
   • Displays a sense of urgency with guests
   • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
   • Resolves guest concerns by following Brand recommended guest recovery process
2. Guest Focus
   • Sets and maintains high standards for self and others, acts as a role model
   • Consistently meets or exceeds goals
   • Contributes to the overall team performance; understands how his/her role relates to others
3. Problem Solving and Decision Making
   • Identifies and resolves issues and problems
   • Uses information at hand to make decisions and solve problems; includes others when necessary
4. Interpersonal Relationships & Influence
   • Develops and maintains relationships with team
   • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments