Shift Leader

Bbq Holdings; Gilbert (AZ); On-site; USD 30,000 - 45,000; Part time

Job summary

BBQ Holdings is seeking a dedicated Shift Leader to assist in managing restaurant operations. This role offers an exciting opportunity for someone with a passion for guest service and team leadership, ensuring adherence to company standards while fostering a positive work culture. The Shift Leader is key to creating exceptional guest experiences and achieving operational goals.

Qualifications

• Completion of required training and certification is necessary.
• Experience in restaurant operations preferred (at least 2 years).
• Must have a valid driver's license and insurance.

Responsibilities

• Supervise employees and ensure adherence to company policies.
• Create exceptional guest service experiences and resolve issues.
• Monitor business metrics to improve sales and operating expenses.

Skills

Time Management

Organizational Skills

Communication

Guest Service

Attention to Detail

Education

High School diploma or equivalent

NRA ServSafe food and alcohol certifications

Job description

Join to apply for the Shift Leader role at BBQ Holdings, Inc.

The Shift Leader is responsible for assisting the management team in overseeing restaurant operations and personnel during an assigned shift. The role involves ensuring company standards are met in terms of recipes, procedures, quality, timeliness, and guest care.

Primary Responsibilities

• Supervise employees during scheduled shifts.
• Adhere to company policies and procedures.
• Maintain cleanliness and proper maintenance of the restaurant.
• Resolve guest issues effectively.
• Follow all standard operating procedures.
• Build team morale through personal and professional growth, mentoring, and creating an inspiring culture focused on guest value standards.
• Ensure all products are made from scratch using quality ingredients, recipes, and taste profiles, with a focus on cost control and product quality.
• Create exceptional guest service experiences.
• Achieve financial results through effective systems and standards.
• Monitor business metrics to improve sales, COG, labor, and operating expenses.
• Perform additional duties as assigned.

Knowledge, Skills, & Abilities

• High School diploma or equivalent required.
• Valid driver's license and insurance required.
• Completion of required training, checklists, and quizzes, including annual re-certification.
• NRA ServSafe food and alcohol certifications preferred.
• At least 2 years of restaurant or equivalent experience preferred.
• Strong time management, organizational skills, and attention to detail.
• Motivated, quick learner, and effective communicator.
• Excellent guest service, communication, and listening skills.
• Flexible and adaptable to change.
• Availability to work at least 3 shift leader shifts per period, including days, nights, weekends, and holidays.
• Knowledge of labor laws, health codes, safe food handling, sanitation, and safety systems is preferred.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Part-time
• Job functions: Management, Manufacturing
• Industry: Restaurants