Shift Leader

Insomnia Cookies; Fort Worth (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Shift Leader for its Fort Worth location. In this dynamic role, you will lead a team to deliver exceptional customer service while ensuring smooth operations during your shifts. Your leadership will contribute to a fun and productive environment, where you will mentor and motivate team members. With opportunities for growth and a supportive team culture, this position promises a rewarding experience in a rapidly growing company. If you thrive in a fast-paced setting and enjoy working with people, this is the perfect opportunity for you.

Benefits

Excellent training & mentorship

Job stability

Growth/promotion opportunities

Fun team environment

Qualifications

• 1+ year experience in customer service roles.
• Ability to lead and motivate team members effectively.

Responsibilities

• Provide excellent customer service and quality products.
• Support store leadership and maintain operations during shifts.
• Ensure a safe and clean working environment.

Skills

Customer Service

Point of Sales Systems

Communication Skills

Time Management

Leadership

Detail Oriented

Job description

As aShift Leader at our TCU store located at2868 W Berry St, Fort Worth TX 76109, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

*Excellent training & mentorship

*Job stability with a rapidly growing and reputable company

*Achievable growth/promotion opportunities

*You get to work in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

*Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries

*Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members

*Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices

*Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

*At least 1 year of working experience in a customer service focused role

*Point of Sales systems experience

*Outstanding communication, time management, and people skills

*Detail focused and results-oriented

*Ability to lead-by-example and motivate others

*Ability to lift up to 40 lbs.

*Legally eligible to work in the United States

*Must be 18 years or older to be employed

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