Shift Leader

Baskin Robbins; Fort Washington (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic and award-winning franchise as a Shift Leader, where you'll coach and motivate a dedicated team to deliver exceptional guest experiences. In this fast-paced environment, you'll set goals, provide feedback, and ensure that operational standards are met. If you're passionate about guest service and teamwork, this is the perfect opportunity to grow your career with a well-respected brand. Enjoy competitive pay, employee discounts, and the chance to make a real impact every day!

Benefits

Competitive Hourly Pay

Employee Discounts

Medical Insurance with Company Contribution

Qualifications

• Must fluently speak/read English.
• Previous fast food experience required.
• Managerial experience preferred.

Responsibilities

• Coach Crew Members to execute operational standards.
• Monitor team performance for quality and service.
• Ensure compliance with food safety guidelines.

Skills

Guest Focus

Problem Solving

Team Building

Math Skills

Communication Skills

Education

High School Diploma

Job description

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Join to apply for the Shift Leader role at Baskin Robbins

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback to correct deficiencies.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin' Donuts franchisee is a great career choice.Our team is committed to making our guests' day by serving them with a great product, with a smile.Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award winning franchise!

Responsibilities Include but not limited to

• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner
• Deploy team members appropriately to meet guests' needs and service standards throughout shift.
• Support training of Crew Members as directed by General Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during shift.
• Hold guests as highest priority and role model exceptional guest service.
• Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
• Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
• Ensure restaurant standards and marketing initiatives are properly executed during shift.
• Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
• Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
• Comply with all restaurant, Brand, and franchisee policies.
• Ability to follow and implement food and health safety guidelines to precision are essential
  
  

Qualifications

• Must be able to fluently speak/read English
• Math and writing skills
• Previous fast food/quick service restaurant experience required
• Previous managerial experience preferred but not required
• Guest Focus - anticipate and understand guests' needs and exceed their expectations.
• Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment.
• Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.
  
  

Benefits Include

• Competitive Hourly Pay
• Employee Discounts
• Medical Insurance with Company contribution (full time employees)
  
  

You are applying for work with a franchisee of Dunkin' Donuts /Baskin-Robbins, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. 2017. People Capital Group. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder LLC. Used under license.

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Shift Leader

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Restaurants

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