Shift Leader

McAlister's Deli; Fishers (IN); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Hourly compensation plus tips

Flexible hours—no late nights

Career growth opportunities

Job summary

Southern Rock Restaurants, a franchisee of iconic brands, seeks a Shift Leader to join our Indiana team. You will supervise daily operations, lead service, and ensure food quality, safety, and guest satisfaction while training teammates.

You'll open and close the restaurant, monitor labor metrics, handle cash, and resolve guest issues with the General Manager’s guidance, all while maintaining a clean, energetic, and fun work environment for both staff and guests.

Qualifications

• Experience in supervising restaurant shifts.
• Ability to monitor labor metrics and sales.
• Knowledge of food safety and sanitation.
• Strong team leadership and communication.
• Customer service oriented with problem-solving.
• Willingness to work opening/closing shifts.

Responsibilities

• Lead and train team members to execute operations.
• Oversee opening/closing procedures and cash handling.
• Maintain inventory and quality standards.
• Ensure guest satisfaction and Six Service Standards.
• Address guest issues and escalate to GM.
• Record daily temperature checks for safety.
• Communicate essential information to management.
• Report any team member issues or concerns to the General Manager.

Skills

Team player

Positive energy

Strong communication skills

Job description

Southern Rock Restaurants, LLC is a franchisee of iconic brands. With a tagline like “Have Fun, No Regrets” it’s obvious we like to have a great time at work. We credit our success to our people and promote an environment of personal development, creativity, and opportunity.Description of PositionThe Shift Leader works as part of our restaurant teams to ensure we provide exceptional service and delicious food in a clean, safe, and welcoming environment. The Shift Leader may work a variety of team member positions throughout the restaurant and will oversee the running of full and partial shifts including opening and closing the restaurant, maintaining inventory levels, and ensuring food quality and sanitation standards are followed.Key Duties and ResponsibilitiesLeading, monitoring, coaching and training team members to ensure operational execution.Adheres to scheduled and projected labor metrics while monitoring sales throughout the shift.Ensures all assigned cleaning duties and tasks are completed thoroughly and with integrity.Proficient in all restaurant positions and work hands-on with team members in each of these areas.Works as part of a team to provide an exceptional Guest experience to our patrons.Ensure Guest satisfaction by following the Six Service Standards and PLUS 1 as needed.Performs opening and closing managerial duties including readiness checklists and cash handling duties.Handles Guest issues or conflicts and reports them to the General Manager immediately.Places, checks in, and stores food and orders.Completes daily temperature line checks to ensure food safety practices are adhered to.Help maintain a safe, clean, and fun work environment.Communicate effectively to the management team regarding essential information impacting the business.Report any team member issues or concerns to the General Manager.QualificationsTeam player who works well with others.Positive energy with a strong desire to learn and grow.Strong communication skills.Other RequirementsMust be able to stand for up to 10 hours consecutively.Must be able to lift up to 50 lbs. Some lifting may be overhead.Must have reliable transportation.Compensation and BenefitsFull-time team members are eligible for medical, 401k, and vacation pay after one year.Hourly compensation plus tips.Flexible hours- no late nights!