Shift Leader

Insomnia Cookies; Fargo (ND); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team as a Shift Leader in Fargo, where you'll be the driving force behind our bakery's success during the night shift! This role offers a unique opportunity to lead a passionate team, ensuring exceptional customer service and quality products. With a focus on mentorship and growth, you'll thrive in a fun and exciting environment. As a leader, you'll manage operations, motivate your team, and uphold high standards of safety and cleanliness. If you're ready to take your career to the next level with a rapidly growing company, this is the perfect opportunity for you!

Benefits

Excellent training & mentorship

Job stability

Growth and promotion opportunities

Fun team environment

Qualifications

• 1+ years of experience in customer service.
• Strong leadership and communication skills.
• Ability to manage cash handling.

Responsibilities

• Provide excellent customer service and quality products.
• Support store operations and team training.
• Ensure a safe and clean working environment.

Skills

Customer Service

Point of Sale Systems

Communication Skills

Time Management

Interpersonal Skills

Leadership

Detail-oriented

Tools

Point of Sale Systems

Job description

As a Shift Leader at our Fargo store located at 412 Broadway N, Fargo ND 58102, you are the captain of our bakery during your shift! You understand what it takes to "Own the Night" by predicting the flow of business and leading a successful shift. Your hands-on leadership includes building orders, suggestive selling, baking, and interacting with customers. You take pride in knowing that your leadership contributes to a productive and enjoyable night for your store team.

* Excellent training & mentorship

* Job stability with a rapidly growing and reputable company

* Achievable growth and promotion opportunities

* Work in a fun, exciting team environment

What will I do as a Shift Leader?

1. Provide excellent customer service and quality products to all guests.
2. Support store leadership by maintaining operations during your shift, communicating important information, monitoring production efficiency, holding the team accountable to standards, and assisting in training and coaching team members.
3. Ensure a safe, clean working environment for guests and staff, adhering to safe food handling practices.
4. Manage cash handling and deposits.

Desired Skills and Experience:

1. At least 1 year of experience in a customer service role.
2. Experience with Point of Sale systems.
3. Outstanding communication, time management, and interpersonal skills.
4. Detail-oriented and results-driven.
5. Ability to lead by example and motivate others.
6. Ability to lift up to 40 lbs.
7. Legally eligible to work in the United States.
8. Must be 18 years or older.

About us:

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