Shift Leader

Cafua Management Company, a Dunkin Franchisee; Epsom (NH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the restaurant industry is seeking a Shift Leader to enhance guest service and manage team operations. The role requires coaching staff and ensuring quality standards in a fast-paced environment. Competitive benefits and growth opportunities are available within a network of over 250 restaurants.

Benefits

Opportunities for growth and skill development

Health insurance

401k per company policy

Qualifications

• Fluent in English.
• Experience in restaurant, retail, or supervisory roles.
• Open availability for all shifts.

Responsibilities

• Lead the team to ensure exceptional guest experience.
• Train and coach new and existing employees.
• Drive sales through product promotions and sampling.

Skills

Guest Focus

Problem Solving & Decision Making

Interpersonal Relationships & Influence

Conflict Management

Passion for Results

Basic math and financial skills

Education

High School diploma or equivalent

Tools

Basic computer skills

Job description

Join to apply for the Shift Leader role at Cafua Management Company, a Dunkin Franchisee.

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Job title: Shift Leader

The Shift Leader is responsible for the profitability and overall operation of the restaurant as a complement to the manager in charge and also in their absence. A majority of the time will be spent leading the team to meet a high guest experience along with training and coaching new and existing employees.

Guest First Culture

Embracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Deliver quality products, fast and friendly service, and maintain a clean restaurant environment. Quality products are prepared using proper systems and recipes as ordered. Friendly service starts with a warm greeting, a smile, and a thank you. A clean restaurant provides the atmosphere guests desire.

Let's make their day ... every guest, every day.

Responsibilities include (but not limited to):

• Hold the guest as the highest priority and role model exceptional guest service.
• Acknowledge all guests with a friendly smile and respond to needs and requests.
• Empower the team to satisfy guests and resolve problems.
• Communicate clearly and courteously with guests.
• Ensure all orders are completed and packaged accurately within Dunkin’ Donuts speed standards.
• Monitor and adjust products in the back case according to merchandising standards.
• Serve quality food and beverages to each guest.
• Educate on the Guest Satisfaction Survey program and ensure receipts are issued with each order.
• Meet speed of service standards during shifts at Drive Thru and Front Counter.
• Execute team service through effective deployment and communication.
• Maintain food safety, sanitation, and cleanliness standards during shift.
• Assist with equipment maintenance and calibration.
• Interact with guests during travel paths and take appropriate action.
• Use tools like Red Book to track documentation.
• Guard the safety and security of crew and guests by proactive identification and action.

Team Environment

• Support a respectful team environment.
• Embrace learning and new challenges enthusiastically.
• Support training of new crew members.
• Recognize crew efforts and contributions.
• Provide consistent coaching to improve team performance.
• Seek feedback and respond positively to coaching.

Profitability

• Drive sales through product promotions and sampling.
• Provide feedback and suggestions to the Restaurant Manager.
• Communicate shift goals and results to the team.
• Ensure proper staffing and deployment.
• Manage cash over/short and food costs accurately.
• Manage labor costs through proper delegation.
• Report equipment and facility issues.
• Follow processes and policies during shifts.

Qualifications

• Fluent in English.
• Experience in restaurant, retail, or supervisory roles.
• Basic computer skills.
• At least 18 years old.
• High School diploma or equivalent.
• Basic math and financial skills.
• Open availability for all shifts.
• Capable of standing for 6+ hours and lifting up to 30 lbs.

Competencies

• Guest Focus: Exceed guest expectations, develop relationships, resolve concerns.
• Passion for Results: Set high standards, meet/exceed goals, analyze reports.
• Problem Solving & Decision Making: Resolve issues, identify root causes, empower others.
• Interpersonal Relationships & Influence: Build relationships, operate with integrity, lead and negotiate.
• Conflict Management: Understand conflicts, resolve using facts, escalate when needed.
• Business & Financial Acumen: Understand profit and loss, analyze trends, apply expertise.

What We Offer

• Opportunities for growth and skill development in a network of 250+ restaurants.
• Health insurance.
• 401k per company policy.

Cafua Management Company is an equal-opportunity employer and complies with all applicable laws. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other basis prohibited by law.

If you believe you have been discriminated against, contact HR at [e-mail].