Shift Leader

Wright Brothers; Dresher (Montgomery County); On-site; USD 40,000 - 55,000; Full time

Job summary

Wright Brothers recherche un Shift Leader pour superviser les opérations dans un environnement de restauration dynamique. Le candidat idéal aura une expérience précédente en tant que Shift Leader et possédera des compétences solides en communication et en gestion d'équipe. Ce rôle comprend la gestion des employés, la formation et l'amélioration de l'expérience client, tout en garantissant le respect des normes de sécurité alimentaire. Rejoignez une équipe qui investit dans votre développement professionnel et offre des horaires flexibles.

Benefits

Partage de pourboires

Repas gratuit à chaque shift

Congés payés

Options médicales, dentaires et visuelles

EAP - Programme d'Assistance aux Employés

Uniforme gratuit

Accès à des opportunités de développement de carrière rapide

Qualifications

• Expérience antérieure en tant que Shift Leader.
• Excellentes compétences en communication écrite et verbale.
• Compétences de gestion des personnes efficaces.

Responsibilities

• Gérer la performance des employés FOH et BOH.
• Assurer la formation continue des employés.
• Gérer l'expérience client et s'assurer que toutes les normes de sécurité alimentaire sont suivies.

Skills

Communication

Management d'équipe

Attention aux détails

Gestion du temps

Job description

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Shift Leader

Our first Smashburger restaurant opened in 2007 with one single notion in mind;

SMASHBURGER

Shift Leader

Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams’ learning and growth.” We just build better. Better Burgers. Better Teams. Better Experiences.

Better Benefits: Build a better experience work & lifestyle!

• Tip share-earn up to $2/hr. extra in tips
• Get Paid $ to Refer your Friends*
• RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *
• Flexible schedules in a fun, family friendly, team environment
• Medical, Dental and Vision Options**
• Paid time off – vacation and sick**
• 401K match (21 and older)
• Employee Assistance Program
• Fast track for career opportunities and management experience
• Free uniform
• Eligibility based off of time in position and average hours worked
• Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions
  
  

Shift Leader Responsibilities

• Reporting to the Restaurant General Manager, our Shift Leaders are the champions of better burgers! In this role you will:
• Manage the performance of both FOH & BOH employees
• Promote a fun and positive work environment
• Manage the effectiveness of people focused processes and systems
• Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training
• Reward and recognizes employee performance that exceeds company standards
• Manage with integrity the daily completion of operational check lists to include
• Line checks and uniform standards
• Opening/closing check lists
• Safe and deposit logs
• Manage the guest experience metrics (NPS and OSAT)
• Manage FSC operational standards daily
• Ensure all food safety standards are followed & in compliance with local health depts.
• Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees
• Manage the successful onboarding and training for all new employees
• Follow COGS management procedures for food ordering and inventory
• Follow company cash policies to ensure minimal losses through theft or shortages
• Manage daily labor
  
  

Shift Leader Requirements

• Previous Shift Leader Experience
• 90-day completion of train the trainer course
• Flexible to work nights, weekends, and holidays
• Follow Smashburger uniform standards
• Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
• Must successfully complete Smashburger training program
• Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
• People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
• Excellent attention to detail
• Proven time management, consistency, and organizational skills
• Highly motivated, self-directed, and results driven
• Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.
• Ability to work in high temperatures
  
  

All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants, or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge.

#ZR

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Restaurants

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