Shift Leader

Papa John's USA, Inc.; Denver, Jackson (CO, MN); On-site; USD 38,000 - 50,000; Full time

Job summary

Papa John's USA, Inc. in Denver, Colorado is seeking a Shift Leader to supervise shifts and ensure high quality products and customer service are delivered. The Shift Leader will manage operations, execute company policies, and maintain compliance with laws and ethical standards. Candidates should have a high school diploma and preferably some restaurant shift-lead experience.

This role requires working long hours, including nights and weekends, with a focus on maintaining restaurant profitability and excellent customer satisfaction.

Qualifications

• Must be at least 18 years old.
• Must be able to work long hours, including nights and weekends.
• Stable employment history is required.

Responsibilities

• Supervise shifts and work areas to ensure product quality and customer service.
• Manage operations and compliance with company policies.
• Ensure adequate shift coverage and maintain performance standards.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED preferred

Serv‑Safe/Local or State Food Service Certification preferred

Previous restaurant shift‑lead experience preferred

Job description

Shift Leader

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered, and restaurant profitability is maintained. The Shift Leader is responsible for the management of operations, including the execution of all Company policies, procedures, programs and systems, and ensures compliance with all federal, state and local laws and ethical business practices.

Duties and Responsibilities

• Adheres to guidelines, techniques and expectations for each station including dough management, accuracy and proper portioning.
• Performs assigned work station duties such as making quality products, follows all product preparation procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal.
• Commits to meeting the needs and expectations of customers, minimizes complaints and responds appropriately to customer needs.
• Follows all policies and procedures as outlined in the TM handbook, including image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others, and is flexible and adaptable to change.
• Ensures adequate shift coverage for the restaurant.
• Provides immediate feedback and corrects problems when identified.
• Maintains product quality, customer service, and performance standards such as MCE readiness, food/labor costs, restaurant cleanliness, etc., following all shift‑management policies.
• Contributes to profit goals by ensuring they stay within company guidelines and target goals, accurately utilizing the FOCUS System.
• Executes cash management duties.
• Assists in managing adequate inventory levels using company systems and guidelines to minimize loss.

Education, Experience & Certifications

• High School diploma or GED preferred.
• Serv‑Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift‑lead experience preferred.
• Successful and stable employment history.
• Must be 18 years of age or older.
• Must be able to work long hours (32+ hours generally required), including nights, weekends and emergencies.
• Ability to successfully perform the job duties of all positions in the restaurant.

Functional Skills

• Planning & Prioritization
• Communicates Effectively
• Process Improvement

Core Competencies

• Customer Centric – Leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence.
• Results Driven – Focus on measurable outcomes, remaining optimistic, tenacious, and persistent even in the face of challenges.
• Continuous Improvement – Champion better through strategic risk‑taking, experimentation, and challenging the status quo.
• Bias for Action – Courageously lead, drive toward decisions, maintain agility to meet the demands of a dynamic industry.
• Winning Together – Collaborate and contribute across functions to unlock full potential.

Equal Employment Opportunity

Papa Johns is an equal opportunity employer. Papa Johns is a federal contractor that participates in the E‑Verify program to confirm employment eligibility for each new team member and complies with all Right to Work requirements. Official E‑Verify and Right to Work notices are available for applicants to review in both English and Spanish.