Shift Leader

Papa John's USA, Inc.; Fishers (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Papa John's USA, Inc. is seeking a Shift Leader to supervise shifts and ensure the delivery of high-quality products and customer service. Responsibilities include managing operations, ensuring compliance with laws, and maintaining product quality. The ideal candidate will have previous restaurant shift lead experience and the ability to perform all positions in the restaurant.

This role requires adherence to company policies and a commitment to meeting customer expectations. Flexible scheduling is required, including nights and weekends.

Qualifications

• Must be 18 years of age or older.
• Previous restaurant shift lead experience preferred.
• Successful and stable employment history.
• Ability to perform all positions in the restaurant.

Responsibilities

• Supervises shifts and work areas to ensure high quality products and customer service.
• Manages operations including execution of company policies and procedures.
• Ensures compliance with all laws and ethical business practices.
• Maintains product quality and customer service standards.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Job description

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning.
• Performs assigned work station duties such as making quality products, follows all product preparation procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal.
• Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs.
• Follows all policies and procedures as outlined in the TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies core values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for the restaurant and provides immediate feedback and corrects problems when identified.
• Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards and follows all policies and procedures related to shift management.
• Contributes to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System.
• Executes cash management duties.
• Assists in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Successful and stable employment history.
• Must be 18 years of age or older.
• Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, including nights, weekends, and when emergencies arise.
• Ability to successfully perform the job duties of all positions in the restaurant.
• Functional skills: Planning & Prioritization, Communicates Effectively, Process Improvement.

Equal Employment Opportunity

Papa Johns is an equal opportunity employer. Papa Johns is a federal contractor that participates in the E‑Verify program to confirm employment eligibility for each new team member. The company also complies with all Right to Work requirements. Official E‑Verify and Right to Work notices are available for applicants to review in both English and Spanish. Papa Johns is an affirmative action and Equal Opportunity Employer.