Shift Leader

Papa John's USA, Inc.; Westfield (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Papa John's USA, Inc. is seeking a Shift Leader in Westfield, Indiana. This role involves supervising shifts and managing restaurant operations to ensure high-quality products and excellent customer service.

The ideal candidate will have a High School diploma, relevant certifications, and prior restaurant leadership experience. Flexibility in hours and a strong commitment to team success are essential for this position.

Qualifications

• Must be at least 18 years old.
• Previous restaurant shift lead experience preferred.
• Ability to work long hours, including nights and weekends.

Responsibilities

• Supervise shifts to ensure quality products and customer service.
• Manage operations and ensure compliance with company policies.
• Execute cash management duties and manage inventory levels.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Serv‑Safe/Local or State Food Service Certification

Job description

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Duties and Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning.
• Performs assigned workstation duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal.
• Collaborates to meet the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs.
• Follows all policies and procedures as outlined in the TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for the restaurant and provides immediate feedback, correcting problems when identified.
• Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, following all policies and procedures related to shift management.
• Contributes to profit goals by ensuring they stay within company guidelines and target goals, accurately utilizing the FOCUS System.
• Executes cash management duties.
• Assists in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Education, Experience & Certifications

• High School diploma or GED preferred.
• Serv‑Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Successful and stable employment history.
• Must be 18 years of age or older.
• Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, which will include nights, weekends, and as emergencies arise.
• Ability to successfully perform the job duties of all positions in the restaurant.

Functional Skills

• Planning & Prioritization
• Communicates Effectively
• Process Improvement

Core Competencies

• Customer Centric
• Results Driven
• Continuous Improvement
• Bias for Action
• Winning Together

Equal Employment Opportunity

Papa Johns is an equal opportunity employer. Papa Johns is a federal contractor that participates in the E‑Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E‑Verify and Right to Work notices are available for applicants to review in both English and Spanish.