Shift Leader

Tropical Smoothie Cafe; Dartmouth (MA); On-site; USD 28,000 - 35,000; Full time

Job summary

Tropical Smoothie Cafe in Dartmouth, Massachusetts seeks an experienced Crew Member to deliver unparalleled hospitality while interacting with customers and crew. This role involves training new staff and ensuring high operating standards throughout shifts.

Candidates must thrive in a fun, fast-paced environment, completing tasks efficiently while maintaining a positive attitude. Expect varied shifts, including mornings, evenings, and weekends.

Qualifications

• Experienced Tropical Smoothie Cafe Crew Member.
• Legally able to work within the State and Federal guidelines.

Responsibilities

• Interacts with crew members and customers to create a positive atmosphere.
• Delivers unparalleled hospitality to each customer.
• Trains and coaches crew members during shifts.

Skills

Customer interaction skills

Ability to train others

Multi-tasking

Job description

ESSENTIAL FUNCTIONS

Interacts with crew members and customers using “Tropitude” (Tropitude is our “mojo” and what makes Tropical Smoothie Café fun and different and means having energy and creating a positive atmosphere).

Delivers ‘Unparalleled Hospitality’ to each customer that visits our cafe.

Knowledgeable and proficient in each position within the cafe.

Successfully completed the Café Basics Training Program and Certified Trainer Program.

Ensures each station is operating to Tropical Smoothie Cafe’s standards.

Trains and coaches crew members during each shift to ensure brand standards are upheld.

Uses tools to accomplish goals, manage labor and control inventory.

Performs any additional tasks necessary to run the cafe.

REQUIREMENTS

Experienced Tropical Smoothie Cafe Crew Member.

Legally able to work within the State and Federal guidelines.

PHYSICAL REQUIREMENTS

Continuous standing and walking throughout the duration of each shift.

Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice or taking out trash.

Constant face-to-face interactions with crew members and customers.

Safely navigate in a fast-paced cafe environment.

Ability to multi-task and remain positive in sometimes stressful working conditions.

WORKING CONDITIONS

Most shifts are between six to eight hours, but this may vary.

Crew Leaders can expect to have some early mornings, late evenings, weekend and/or holiday hours and may have additional opening/closing responsibilities.

Lead Crew Members by demonstrating Tropical Smoothie Cafes core values in all interactions.

Comply with the Tropical Smoothie Cafe uniform and personal hygiene policies for each shift.

Fun, fast-paced, upbeat environment with no fryers!