Shift Leader

Cafua Management Company, a Dunkin Franchisee; Coral Springs (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Shift Leader to drive guest satisfaction and operational excellence in a vibrant restaurant environment. This role is pivotal in leading a dedicated team to deliver exceptional service while ensuring that all operational standards are met. As a Shift Leader, you will coach and mentor team members, manage shifts effectively, and contribute to the profitability of the restaurant. Join a company that values a guest-first culture and offers opportunities for growth and development within a large network of restaurants. If you have a passion for service and leadership, this could be the perfect opportunity for you.

Benefits

Health Insurance

401k Plan

Qualifications

• Fluent in English with restaurant or retail experience.
• Must be at least 18 years old and have open availability.

Responsibilities

• Lead the team to ensure guest satisfaction and operational excellence.
• Monitor and manage food safety and sanitation standards.

Skills

Guest Service

Team Leadership

Problem Solving

Communication

Basic Math Skills

Conflict Management

Education

High School Diploma or Equivalent

Tools

Basic Computer Skills

Job description

Job title: Shift Leader

The Shift Leader is responsible for the profitability and overall operation of the restaurant as a complement to the manager in charge and also in their absence. A majority of the time will be spent leading the team to meet a high guest experience along with training and coaching new and existing employees.

Guest First Culture

Embracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Together, we can accomplish this by delivering what our guests want: quality products; fast, friendly service; and a clean restaurant. Quality products are prepared using the proper systems and recipes the way the guest ordered it. Friendly service starts with you - a warm greeting, a smile, and a thank you go a long way. A clean restaurant provides the guest with the atmosphere they want.

Let's make their day ... every guest, every day.

Responsibilities include (but not limited to):

1. Operations Excellence for Guest Satisfaction
2. Holds the guest as their highest priority and role models exceptional guest service
3. Acknowledges all guests with a friendly smile and is highly responsive to needs and special requests
4. Empowers the team to satisfy guests and resolve problems
5. Communicates clearly with each guest in a friendly and courteous way
6. Ensures all orders are completed and packaged accurately and within Dunkin’ Donuts speed of service standards
7. Monitors and adjusts the products in the back case according to Dunkin’ Donuts merchandising and product appearance standards
8. Consistently serves quality food and beverages to each guest
9. Educates on the Guest Satisfaction Survey program and ensures receipts are issued with each order
10. Ensures service with speed is met throughout each shift at Drive Thru and Front Counter
11. Executes team service through effective deployment and communication
12. Ensures the restaurant meets food safety, sanitation and cleanliness standards during shift
13. Assists with equipment maintenance and calibration
14. Performs travel paths interacting with guests and taking appropriate action as needed
15. Utilizes Red Book or similar tool to track required documentation
16. Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities

Team Environment

1. Supports a respectful team environment
2. Embraces learning and faces new challenges with enthusiasm
3. Supports the training of new crew members as requested by the Restaurant Manager
4. Recognizes crew members for their efforts and contributions during the shift
5. Provides consistent coaching that drives performance of the team to achieve goals
6. Seeks feedback from others and responds positively to coaching

Profitability

1. Drives sales through execution of product promotions including sampling and ensuring crew can properly describe and prepare all promotional products
2. Provides feedback, information and suggestions to Restaurant Manager
3. Communicates shift goals and results to team
4. Ensures the shift is properly staffed and the team is properly deployed to meet standards and goals
5. Manages cash over/short during shift through accurate counting and cashier assignment
6. Manages food cost during shift through accurate tracking and minimizing waste, following prep plans, and completing daily inventory as assigned
7. Manages labor cost during shift through proper delegation, balancing guest focus with task assignment
8. Reports all equipment and facility issues to Restaurant Manager
9. Ensures processes and policies are followed on their shift

QUALIFICATIONS

1. Fluent in English
2. Restaurant, retail, or supervisory experience
3. Basic computer skills
4. At least 18 years of age (where applicable)
5. Basic writing skills
6. High School diploma, or equivalent
7. Basic math skill and financial acumen
8. Must have open availability to work all shifts
9. Capable of standing for 6+ hours and lifting up to 30lbs

Competencies

1. Guest Focus: Understands and exceeds guest expectations, needs and requirements; develops and maintains guest relationships; displays a sense of urgency with guests; seeks ways to improve guest satisfaction; resolves guest concerns.
2. Passion for Results: Sets and maintains high standards for self and others; consistently meets or exceeds goals; contributes to the overall team performance; seeks ideas and best practices.
3. Problem Solving and Decision Making: Identifies and resolves issues; uses information to make decisions; empowers others to make decisions.
4. Interpersonal Relationships & Influence: Develops and maintains relationships; operates with integrity; encourages collaboration and teamwork.
5. Conflict Management: Seeks to understand conflict; recognizes conflicts as opportunities to learn; resolves situations using facts.
6. Business and Financial Acumen: Understands guest and competition; approaches situations with an innovative mind; has a working knowledge of profit and loss.

WHAT WE OFFER

With 250+ restaurants in our network, you will have the opportunity to grow internally and learn new skills.

• Health insurance
• 401k per company policy

“With 200+ locations in 6 states, Cafua Management Company is one of the largest private Dunkin Donuts franchise in the US with a People First culture. You are applying to work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. If hired, Cafua Management Company will be your only employer.”

Cafua Management Company is an equal-opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other basis prohibited by applicable law.

If you believe you have been discriminated against or have concerns about the company's compliance with EEOC guidelines, please contact our Human Resources department at [e-mail].

We use eVerify to confirm U.S. Employment eligibility.

Compensation: Competitive salary