Shift Leader

Cafua Management Company; Coral Springs (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Shift Leader to enhance guest experiences and support restaurant operations. This role involves leading a dedicated team, ensuring high standards of service, and driving profitability through effective management. The ideal candidate will embrace a guest-first culture, demonstrating excellent communication and problem-solving skills. With a commitment to training and coaching, you will empower your team to deliver quality products and services. Join a dynamic environment where your contributions will make a significant impact on the overall success of the restaurant. If you're ready to take on new challenges and grow in your career, this opportunity is perfect for you.

Benefits

Health Insurance

401k Plan

Qualifications

• Fluent in English with restaurant or retail experience.
• Open availability to work all shifts and capable of lifting up to 30lbs.

Responsibilities

• Lead the team to ensure exceptional guest service and satisfaction.
• Manage cash and food costs while maintaining operational standards.

Skills

Guest Service

Team Leadership

Communication

Problem-Solving

Cash Management

Basic Math Skills

Basic Computer Skills

Education

High School Diploma or Equivalent

Job description

Join to apply for the Shift Leader role at Cafua Management Company, a Dunkin Franchisee.

Job Title: Shift Leader

The Shift Leader is responsible for the profitability and overall operation of the restaurant as a complement to the manager in charge and also in their absence. A majority of the time will be spent leading the team to meet a high guest experience along with training and coaching new and existing employees.

Guest First Culture

Embracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Together, we can accomplish this by delivering what our guests want: quality products; fast, friendly service; and a clean restaurant.

Responsibilities include (but are not limited to):

Operations Excellence for Guest Satisfaction

• Holds the guest as their highest priority and role models exceptional guest service.
• Acknowledges all guests with a friendly smile and is highly responsive to needs and special requests.
• Empowers the team to satisfy guests and resolve problems.
• Communicates clearly with each guest in a friendly and courteous way.
• Ensures all orders are completed and packaged accurately and within Dunkin’ Donuts speed of service standards.
• Monitors and adjusts the products in the back case according to Dunkin’ Donuts merchandising and product appearance standards.
• Consistently serves quality food and beverages to each guest.
• Educates on the Guest Satisfaction Survey program and ensures receipts are issued with each order.
• Ensures service with speed is met throughout each shift at Drive Thru and Front Counter.
• Executes team service through effective deployment and communication.
• Ensures the restaurant meets food safety, sanitation, and cleanliness standards during shift.
• Assists with equipment maintenance and calibration.
• Performs travel paths interacting with guests and taking appropriate action as needed.
• Utilizes Red Book or similar tool to track required documentation.
• Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities.

Team Environment

• Supports a respectful team environment.
• Embraces learning and faces new challenges with enthusiasm.
• Supports the training of new crew members as requested by the Restaurant Manager.
• Recognizes crew members for their efforts and contributions during the shift.
• Provides consistent coaching that drives performance of the team to achieve goals.
• Seeks feedback from others and responds positively to coaching.

Profitability

• Drives sales through execution of product promotions including sampling and ensuring crew can properly describe and prepare all promotional products.
• Provides feedback, information, and suggestions to Restaurant Manager.
• Communicates shift goals and results to team.
• Ensures the shift is properly staffed and the team is properly deployed to meet standards and goals.
• Manages cash over/short during shift through accurate counting and cashier assignment.
• Manages food cost during shift through accurate tracking and minimizing waste, following prep plans, and completing daily inventory as assigned.
• Manages labor cost during shift through proper delegation, balancing guest focus with task assignment.
• Reports all equipment and facility issues to Restaurant Manager.
• Ensures processes and policies are followed on their shift.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Basic computer skills.
• At least 18 years of age (where applicable).
• Basic writing skills.
• High School diploma, or equivalent.
• Basic math skill and financial acumen.
• Must have open availability to work all shifts.
• Capable of standing for 6+ hours and for lifting up to 30lbs.

What We Offer

• Health insurance.
• 401k per company policy.

Cafua Management Company is an equal-opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other basis prohibited by applicable law.