Shift Leader

Hunter Super Techs - TurnPoint; Connecticut; On-site; USD 42,000 - 65,000; Full time

Job summary

Dunkin' is seeking a Shift Leader to coach and guide the restaurant team during shifts, ensuring brand standards and guest service excellence. The role involves planning shift deployment, communicating priorities, and supporting the Restaurant Manager in achieving daily goals.

You will supervise tasks, coach team members, and uphold food safety, safety, and cash handling policies while delivering outstanding guest experiences.

Qualifications

• Leadership experience in retail, restaurant or hospitality preferred.
• Fluent in spoken and written English.
• Basic computer skills.

Responsibilities

• Coach team members to execute brand standards and guest service during shift.
• Support Restaurant Manager in meeting operational goals.
• Ensure shift meets food safety and quality standards.
• Communicate shift priorities and results to team.
• Delegate tasks and supervise workflow for efficiency.
• Handle customer complaints and emergencies with professional resolve.

Skills

Leadership

Team coaching

Guest service

Communication

Problem solving

Time management

Education

Basic computer skills

Job description

Position Title: Shift LeaderReports To: Restaurant ManagerOverview:Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.Responsibilities Include:Perform all responsibilities of restaurant team membersSupport the Restaurant Manager in meeting operational goals and executionEnsure Brand standards are met throughout shift including preparation of food and beveragesCommunicate shift priorities, goals and results to restaurant team membersComplete shift deployment plans for shifts to ensure positions are adequately supportedCoach restaurant team members as needed throughout a shift providing timely, constructive and clear feedbackDelegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.Support the training of restaurant team members as neededPerform oversight of franchisee safety, security and profitability policies/processes throughout a shiftCommunicate clearly with the next Shift Leader to help prepare him/her for shiftEnsure Food Safety standards are metManage Inventory throughout the shiftProvide great guest service and coach restaurant team members to do the sameHandle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policiesMonitor employee attendance, punctuality, and adherence to company policies.Education/Experience:Basic computer skillsFluent in spoken and written English or the local language in which you serve.Previous leadership experience in retail, restaurant or hospitality preferred.Key Competencies:Works well with others in a fast-paced team environmentOn time, demonstrates honesty and a positive attitudeWillingness to learn and adapt to changeGuest focusedAbility to assist with trainingProblem solvingMotivating othersPhysical Demands/Working Conditions:Standing on feetRepetitive motion including bending, stooping and reachingLifting objects, ice, products, boxes up to 20lbs (if applicable)Wearing a headsetWorking in a small spaceEach franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. These materials and resources are optional for franchisees, and nothing in these materials and resources should be construed as the franchisor being involved in or having control over a franchise employee’s essential terms and conditions of employment. Specific employment-related questions should be directed to your franchise organization’s legal counsel or other professional advisor.