Shift Leader

Capriotti's Sandwich Shop; Coeur d'Alene (ID); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Job summary

Capriotti's Sandwich Shop in Idaho is seeking a full-time Shift Supervisor to lead a busy shift, ensuring guests receive excellent service and operations run smoothly.

The role involves training staff, maintaining safety and sanitation, and upholding Capriotti's standards while managing time and resources across a fast-paced shop.

Qualifications

• Excellent guest service skills are required.
• Ability to work in a fast-paced environment with a team.
• Flexible schedule; nights and weekends possible.

Responsibilities

• Delegate duties and train team members.
• Ensure guest satisfaction and quality service.
• Maintain sanitation, safety, and inventory procedures.
• Assist with labor management and cost control.
• Greet guests and model Capriotti's standards.
• Oversee shift operations and guide the team during the shift.

Skills

Guest service

Team leadership

Communication

Flexible schedule

Education

High school diploma or GED

College coursework preferred

Job description

Benefits:

• 401(k) matching
• Employee discounts
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off

Full Job Description

Join the team at Capriotti's, the award-winning sandwich shop! We're locally owned and operated and offer:

• $15.00 - $18.00 per hour plus $4.00 - $6.00 an hour in tips.
• Paid training
• Opportunities for raises and promotions.
• Flexible working hours
• A work environment that is team-orientated, fun, and fast-paced.
• We offer free meals, Employee discounts, and PTO
• Comfortable work attire: t-shirt (provided), jeans, and tennis shoes.
  

Reports to: General Manager

Supervises: Shift Team Members

Job Summary:

Passion Be the Best is our brand mission! Shift Supervisors lead a shop during a shift to ensure Capriotti's guests receive exceptional great service, and operational excellence is consistently achieved throughout a shift.

RESPONSIBILITIES:

• Delegate duties and assign specific tasks fairly to ensure team members are prepared for our guests.
• Responsible for the training and development of team members.
• Contribute to a team environment by recognizing and reinforcing individual and team accomplishments.
• Follow inventory control procedures and guidelines
• Follow all Capriotti's procedures and operational policies, cash handling, sanitation, and safety/security to ensure the safety of all team members and guests during each shift.
• Assist with labor management costs
• Act with integrity, honesty, and knowledge to promote the Capriotti's values and culture.
• Must demonstrate proficiency in all areas of shop operations to assist where needed during assigned shift.
• Maintain cleanliness and organization throughout the shop and ensure proper set up and breakdown of all areas, including the dining room, restrooms, cold station, grill, and prep areas.
• Work as a team to prepare for each shift
• Ability to manage time effectively while meeting all job responsibilities.
• Maintain a positive work environment for team members and guests during each shift.
• Greet guests to make them feel welcome and comfortable.
• Prepare and role model all Capriotti's menu items according to Capriotti's standards for quality, consistency, and timeliness
• Oversee food quality production of others for quality and standards.
• Follow sanitation and safety procedures, including knife handling and kitchen equipment.
• Maintains regular and consistent attendance and punctuality.

KNOWLEDGE/SKILLS/REQUIREMENTS:

• Excellent guest service skills are required.
• Must be able to take direction and delegate responsibilities.
• Ability to work in a fast-paced environment.
• Team-oriented, adaptable, dependable, and strong work ethic.
• Ability to communicate effectively to help keep all team members informed.
• Flexible schedule; could include nights and weekends.

Physical Requirements:

• Ability to withstand work conditions in temperatures of 30 degrees F or less and up to 100 degrees F.
• Ability to move throughout the restaurant for extended periods at a time.
• Can move 50 lbs. for a distance of up to 10 feet.
• Ability to balance and move up to 25 lbs. for distances of up to 50 feet.

Education/Experience Requirements:

• High school or equivalency required; college coursework or degree preferred.
• Previous supervisory and hospitality industry experience preferred.
• At least 18 years of age.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, or work conditions associated with the job. It is intended to be an accurate reflection of the principal job elements essential for making employment decisions.

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Angle Subs is an independent franchisee of Capriotti's Sandwich Shop, Inc.

Compensation: $15.00 - $19.00 per hour

Founded in 1976 in Wilmington, Delaware by siblings Lois and Alan Margolet, Capriotti’s was born from a desire to create something unique while honoring family heritage. To this day the whole roast turkeys, quality meats & cheeses, and fresh rolls and produce continue to impress our patrons and earn awards across the country.

Sharing Our Passion One Sandwich at a Time: Accomplishing the Capriotti’s mission begins and ends with you. You are the face of the company and will provide Uncompromising Standards of Quality and Service by ensuring Hot food is always served hot, cold food cold, all food fresh, in a clean environment, in full uniform with a smile.