Shift Leader

Jersey Mike's Subs; Clearfield (UT); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player in the food service sector is seeking a Shift Leader to join their dynamic team. This role is essential for maintaining high standards of food quality and customer service while supporting the management team. The ideal candidate will thrive in a fast-paced environment, demonstrating leadership and multitasking skills. With a strong commitment to community and team development, this position offers a unique opportunity to grow within a supportive and energetic atmosphere. If you are passionate about delivering exceptional experiences and leading a team, we invite you to apply and become part of this rewarding journey.

Qualifications

• 1 year of experience in Quick Service Restaurants (QSR) preferred.
• Must be 18+ to operate slicer and have Serve Safe Food Handler Certification.

Responsibilities

• Coaching staff to deliver excellent customer service.
• Maintaining cleanliness and sanitation in the restaurant.
• Managing and leading a crew of 2-5 people.

Skills

Customer Service

Food Quality

Team Leadership

Communication

Multitasking

Education

High School Diploma or Equivalent

Tools

Slicer

Job description

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Jersey Mike's Subs has been making amazing subs since 1956 in Point Pleasant, New Jersey!

The Jersey Mikes tradition was founded on a strong sense of community and commitment to the personal and professional development of our people. Our goal is to serve the highest quality sub sandwiches to our customers in a manner that projects a thankful and caring mentality to everyone who comes through our door. Our culture is built on "giving" and supporting our local communities so all can be lifted together.

"Jersey Mike's "A Sub Above"

Jersey Mikes is committed to providing our customers with the most enjoyable and satisfying experience possible through our exceptional subs and unparalleled customer service.

We believe that success starts with a winning team of fun, personable, diligent, positive, energetic, eager-to-learn team players who take pride in their work and themselves. They focus on delivering great customer service with a Great Big Smile! If you possess these attributes and are committed to improving them, we would love to speak with you about joining our team!

A Shift Leader supports the management team in running the restaurant. Responsibilities include but are not limited to:

• Coaching staff to deliver excellent customer service
• Producing high-quality food
• Delivering the Jersey Mike's experience
• Cash handling
• Following the Learning Management System Training Program
• Developing team members for career growth
• Enforcing policies and procedures
• Participating in marketing initiatives
• Building sales
• Maintaining cleanliness and sanitation
• Being certified in all four restaurant positions
• Effective communication
• Sense of urgency

Expectations for a Shift Leader include:

• Moving or transporting up to 50 lbs without assistance, unless covered by ADA or a medical note
• Working 38-40 hours per week
• Reliable transportation to work
• Communicating issues to management
• Leading by example in food quality, customer interaction, and appearance

Additional responsibilities include:

• Create food consistent with Jersey Mike's standards
• Maintain a clean restaurant environment
• Work in a fast-paced, team-oriented atmosphere
• Multitask effectively with a sense of urgency
• Provide exceptional customer experiences
• Understand accountability and integrity
• Key Holder duties
• Perform opening and closing tasks
• Bake bread and perform prep work
• Manage and lead a crew of 2-5 people
• Proficient in slicing

Qualifications include:

• High school diploma or equivalent
• Preferred 1 year QSR experience
• Must be 18+ to operate slicer
• Serve Safe Food Handler Certification
• Reliable transportation