Shift Leader

Great Parks of Hamilton County; Cincinnati (OH); On-site; USD 60,000 - 80,000; Part time

Job summary

Great Parks of Hamilton County is seeking a part-time Shift Leader for Winton Woods. This role involves supervising personnel at visitor facilities, ensuring excellent customer service, managing cash handling, and maintaining quality standards. Ideal candidates will have a high school diploma and strong customer service abilities.

Benefits

Membership in Ohio Public Employees Retirement System

Free or discounted access to Great Parks activities

Qualifications

• Must be at least 18 years of age.
• Ability to document identity and employment eligibility.

Responsibilities

• Supervises staff at various facilities, assigns tasks, and ensures quality service.
• Handles customer complaints and enforces work rules.
• Coordinates cash transactions and ensures clean food service areas.

Skills

Customer service

Cash handling

Education

High school degree or GED

Job description

Join our team as the Shift Leader at Winton Woods. At Great Parks, our team members work together to preserve and protect natural resources and to provide outdoor recreation and education in order to enhance the quality of life for present and future generations.

This part time position works various shifts including evenings, weekends, and holidays.

This position supervises the harbor, snack bar, visitor center, and welcome booth personnel in performance of job duties and responsibilities. Will assign tasks, provide direction, and ensure quality, prompt and courteous service is given to all guests. Enforces work rules, such as dress and personal hygiene requirements and handles customer complaints while on duty. This position requires knowledge of customer service, cash handling skills, and coordinates efforts of staff to complete tasks. Refers unusual or difficult problems or situations to location manager.

• Exhibit punctual attendance.
• Perform job duties in accordance with Great Parks’ policies, procedures, and performance expectations.
• Work assigned shifts alongside co-workers and may be required to work outside of the normal schedule as needed. Various shifts will include evenings, weekends, and holidays.
• Account for daily cash transactions, complies with all cash handling policies and enforces cash control procedures including POS operation, daily deposits, shift/change tills, and required logs.
• Assist and lead staff in the performance of job duties and responsibilities.
• Maintain confidentiality of confidential and sensitive information.
• Assign tasks, provide direction, and ensure quality performance overall.
• Assist in training part-time staff.
• Assist in promoting food and merchandise sales through daily public relations with customers and development of sales promotions and special events.
• Monitor food and merchandise inventory levels, conduct inventory counts, order food merchandise as needed, and track/control food waste and merchandise returns.
• Enforce food and beverage preparation requirements to ensure quality of service of food products to guests.
• Ensure cleanliness and sanitary conditions of food service areas and other work areas (not limited to campground office, kitchen, café, restrooms, etc.).
• Prepare and submit reports.
• Complete Park training as assigned.
• Prevent alcohol abuse by customers and handle intoxicated patrons according to procedures established by the Alcohol Awareness program.

QUALIFICATIONS

• An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities. An example of an acceptable qualification is a high school degree or GED. Must be at least 18 years of age.
• Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

LICENSE & CERTIFICATION REQUIREMENTS

• State Motor Vehicle Operator’s License that meets Great Parks current carrier guidelines.
• TIPS Alcohol Service Certification to be taken within one year of employment.

Benefits include membership in Ohio Public Employees Retirement System, and free or discounted use of many Great Parks recreational activities.

Great Parks is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, ancestry, disability, military status, or any other classification protected under applicable law.