Crew Trainer & Team Coach – Fast-Paced QSR

Workstream; Town of Texas (WI); Sur place; USD 24 000 - 30 000; Plein temps

Résumé du poste

Dairy Queen is seeking a Crew Trainer in Wisconsin to support the management team during busy shifts and uphold quality, service and safety standards.

You will train and coach crew members to deliver exceptional customer experiences, supervise areas of the business, and ensure proper food handling, inventory and cash controls in a fast-paced environment. Must be eligible to work in the United States and have ServSafe or equivalent certification.

Qualifications

• Minimum 6+ months of high volume quick service restaurant experience required.
• High School diploma or equivalent required.
• Must be capable of supervising specific areas of the business in a fast paced environment.
• Strong knowledge and application of safe food handling practices.
• ServSafe certified or approved equivalent.
• Ability to pass crew leadership program.
• Must be eligible to work in the United States.
• AND MOST IMPORTANTLY must be able to contribute to a fun and friendly culture that thrives off of productivity and helping others!

Responsabilités

• Strive for operational levels that meet or exceed the DQ Fan’s expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price.
• Assist in the management of specific areas of the restaurant during scheduled shifts.
• Accurately complete designated duties such as inventory control, ordering of products and cash control.
• Ensure that all PRIDE systems and routines are part of the day-to-day operations of the restaurant, setting each scheduled shift up for success.
• Fan Service: Ensure that Fan service meets or exceeds company standards. Handle more routine customer complaints, taking prompt and appropriate action to resolve the problem and ensure that each dissatisfied customer becomes a return Fan.
• Understand the importance of speed of service and resolve bottlenecks in workflow.
• Build relationships with return or preferred patrons.
• Accomplish restaurant objectives by assisting the management team with training and coaching team members to build a highly skilled and productive team.
• As appropriate and when necessary, get work done through the delegation of tasks to other restaurant team members.
• Role model and enforce policies and procedures.
• Ensure that the restaurant is properly organized and staffed as designated by written schedules created by restaurant management, through proper job assignments, break rotation and the delegation of tasks during both peak and non-peak periods.
• Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximize employee morale, productivity and efficiency.
• Health and Safety Standards: ServSafe certified or approved equivalent.
• Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices.
• Maintain a safe, secure, and healthy facility environment by following and enforcing sanitation standards and procedures; complying with health and legal regulations and maintaining security systems or routines.
• Understand how to react in the event of an emergency such as a workers' compensation accident, a robbery, etc.
• Perform other duties and responsibilities as requested by the management team.
• WORKING CONDITIONS: Must have ability to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
• Work in and out of different temperature ranges.
• Stand for long periods of time.
• Lift up to 50 pounds.

Connaissances

Leadership

Team supervision

Customer service

Food safety knowledge

Formation

High School diploma or equivalent

Description du poste

Dairy Queen is seeking a Crew Trainer in Wisconsin to support the management team during busy shifts and uphold quality, service and safety standards.

You will train and coach crew members to deliver exceptional customer experiences, supervise areas of the business, and ensure proper food handling, inventory and cash controls in a fast-paced environment. Must be eligible to work in the United States and have ServSafe or equivalent certification.