Shift Leader

Taco Bell; Centerville (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading quick service restaurant brand seeks a Shift Leader to help manage daily operations, train team members, and ensure high levels of customer satisfaction. The ideal candidate thrives in fast-paced environments and demonstrates strong supervisory and communication skills, contributing to an energetic culture focused on service excellence and team motivation.

Qualifications

• Must be at least 18 years old.
• Supervisory experience in QSR or retail environment.
• Basic computer literacy.
• Strong work ethic and commitment to customer satisfaction.

Responsibilities

• Maintain fast, accurate service and positive guest relations.
• Train and motivate team members.
• Ensure food quality and customer satisfaction.
• Implement corporate marketing plans.

Skills

Communication

Teamwork

Basic Business Math

Customer Satisfaction Focus

Supervisory Skills

Job description

Company Summary: Who is Taco Bell?

Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc., which includes Pizza Hut and KFC. Founded on innovation and passion, with Glen Bell bringing tacos to the masses in 1962, today we have nearly 7,000 restaurants in the United States and over 400 in 27 countries outside the U.S.

The future holds 2,000 more restaurants worldwide within the next decade. We are in the business of making tacos, fueled by the Live Más energy and passion of people serving people.

What is "Live Más"?

Live Más represents the culture at Taco Bell. We embrace breakthrough thinking and innovative ideas that differentiate us from competitors. We focus on our customers, celebrate our people's accomplishments, and have fun serving great food.

Job Description - About the Job:

Reporting to the Restaurant General Manager, the Shift Leader assists in managing shifts within the Taco Bell restaurant, following company policies to ensure customer satisfaction and profit. The role involves hands-on work to train employees, respond to customer needs, and model appropriate behaviors.

Responsibilities of the Shift Leader Position:

• Maintain fast, accurate service, positive guest relations, and product quality standards.
• Ensure a safe working environment by modeling safe work behaviors.
• Motivate and train team members.
• Maintain equipment, facility, and grounds using a preventative maintenance program.
• Ensure food quality and 100% customer satisfaction.
• Implement corporate and local marketing plans.
• Promote recognition and motivation efforts.
• Provide regular feedback to the team and RGM.

Minimum Requirements: Is This You?

• Must be at least 18 years old.
• Supervisory experience in QSR or retail environment.
• Attendance and punctuality are essential.
• Basic business math skills.
• Good communication skills.
• Basic computer literacy.
• Enthusiasm and willingness to learn.
• Team player.
• Commitment to customer satisfaction.
• Strong work ethic.

Why Taco Bell?

We believe where you work matters. Join us in our mission of feeding people's lives with Más!

• We connect with fans through passions like sports, gaming, and music.
• We foster a culture of authenticity, creativity, and growth opportunities.
• We believe all people can make a difference.