Shift Leader

Taco Bell; Cambridge (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Taco Bell seeks a Shift Leader for its Cambridge, MD location. The role includes customer service excellence, operational management, and crew training. Eligible employees receive benefits based on hours worked, plus potential bonuses for performance.

Benefits

Medical, dental, and 401(k) benefits

Paid time off (PTO)

Short-term disability

Potential bonus of $1.00 per hour

Responsibilities

• Ensures fast, accurate service and positive guest relations.
• Conducts food safety audits and provides ongoing coaching to crew.
• Responsible for cash procedures and daily inventory.

Skills

Customer Service

Food Safety

Team Training

Inventory Management

Job description

Job Details

Job Location: 034442 - Cambridge - Cambridge, MD

Position Type: Shift Leader

Salary Range: $17.00 - $20.00

Description

Note: This description documents only the time allocated to management tasks. The remaining hours are spent on hourly tasks such as food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly role assisting management with routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.

Principal Accountabilities

Customer Satisfaction/Product Quality

Ensures fast, accurate service, positive guest relations, and product quality standards. Conducts food safety audits and provides ongoing coaching to crew.

Financial

Shares responsibility with the management team for cash procedures, including bank deposits, making change, safe operations, and drawer verification.

Operations

Conducts daily inventory, food safety audits, and sets up control sheets. Reviews facility and equipment readiness, monitors inventory and food preparation, and ensures adherence to standards. Responsible for deliveries and opening/closing in the absence of management.

Human Resources

Provides coaching, feedback, and hands-on training to crew members.

Benefits

• 30 hours/week entitles employees to medical, dental, and 401(k) benefits; 32 hours/week entitles to PTO; 36 hours/week entitles to short-term disability
• Potential bonus of up to $1.00 per hour worked

Qualifications