Shift Leader

Arby's; Calimesa (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Arby’s is hiring a Shift Leader in California to support management and drive sales while controlling costs. You will supervise daily operations, ensure high guest satisfaction, and lead a team to deliver fast, friendly service.

The role requires flexible hours, strong communication, and the ability to train staff and handle opening/closing duties. Candidates must be 18+, able to lift 40 lbs, and have reliable transportation. E-Verify is used for U.S. employment eligibility.

Qualifications

• Enrollment in high school; high school diploma or equivalent preferable.
• Good verbal and written communication skills; able to communicate with guests and co-workers.
• Ability to operate a computer and/or cash register.
• Reliable transportation to work.
• Flexibility to work opening and closing shifts.

Responsibilities

• Provide quality product and guest service to achieve total guest satisfaction.
• Establish trust and effective communication across the organization.
• Plan, organize and implement daily routines and complete administrative duties.
• Supervise opening/closing duties as directed by Restaurant Management.
• Support the goals and directives of Restaurant Management.
• Follow POS and cash handling procedures.
• Resolve guest questions and complaints promptly with management involvement.
• Delegate tasks and set high performance goals for team members.

Skills

Guest service

Communication

Team leadership

Cash handling

Computer operation

Education

Enrollment in high school

High school diploma or equivalent

Job description

A&KRB, LLC is a restaurant leading company while doing business as Arby's Our Commitment to Winning: “We outperform everyone in everything that we do with the relentless hunger to always be on top…” We constantly innovate, use technology, and employ a highly trained workforce that is focused on delivering the best restaurant experience for our guests.

This job posting contains some general information about what it is like to work in our restaurant but is not a complete job description. People who work in our restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

The Shift Leader is in charge in the absence of the General Manager supports Management Team efforts to maximize sales and profits and minimize controllable costs by effectively directing and supervising work shift activities. Makes sound business decisions quickly to ensure guests receive service beyond their expectations.

Shift Leader Primary Responsibilities

• Consistently provides a quality product and guest service experience that delivers total guest satisfaction via high energy and sets an example of guest engagement by building lasting relationships.

• Establishes an environment of trust to ensure honest, open and direct communication; and provides a communication process that works up, down, and across the organization.

• Effectively plans, organizes and implements all daily operational routines and activities; completes all required administrative duties and daily paperwork.

• Able to supervise and perform closing and/ouopening duties, as directed by Restaurant Management Team.

• Supports the goals, decisions and directives of Restaurant Management.

• Follows all POS comp procedures and cash handling procedures.

• Resolve all restaurant level guest questions, complaints, and problems in a timely and efficient manner with management involvement.

• Delegate shift responsibilities to employees and ensure proper completion of assigned tasks and checklists. Sets high goals for team members and drives results.

Shift Manager Requirements

• Must be 18 years of age.
• Must have the ability to lift and/or move up to 40 lbs. comfortably.
• Able to stand for long periods of time, bend, and stoop
• Comfortable working occasionally in walk-in coolers and freezers
• Vision abilities to include distance, close, color, depth, peripheral as well as the ability to adjust focus.
• Ability to operate a computer and/or Cash register.
• Must be able to work around heat and work in close quarters with others as well as handle various cleaning products.
• Willing to cross-train on various positions within the restaurant.

Requirements

• Education: Enrollment in high school; high school diploma or equivalent is preferable. Good verbal and written communication skills; is capable of communicating effectively with guests and co-workers.
• Transportation: Must have reliable transportation to work.
• Accessibility: Must have telephone or other reliable method of communicating with the restaurant.
• Hours: Must be able and willing to work flexible hours, possibly including opening and closing shifts.
• Attendance: Must maintain excellent attendance and punctuallity throughout the year.

Job Type

• Full-time or Part-time with flexible scheduling

We use eVerify to confirm U.S. Employment eligibility.