Shift Leader

Taco Bell; Brooklyn Park (MD); On-site; Full time

Benefits offered by this job

Medical and dental benefits

401k enrollment

Paid time off

Job summary

A quick-service restaurant is seeking a Shift Manager to support daily operations, ensure customer satisfaction, and train crew members. Responsibilities include managing cash procedures, conducting food safety audits, and maintaining inventory standards. With a focus on excellent guest relations, you'll also monitor service quality and efficiency. The position offers potential bonuses and benefits for eligible hours worked, making it a valuable opportunity for those looking to advance in the food service sector.

Qualifications

• Experience in restaurant or retail environment preferred.
• Ability to monitor inventory and ensure food quality.
• Strong communication skills for training and feedback.

Responsibilities

• Assist in driving customer satisfaction and maintaining service standards.
• Conduct daily food safety audits and manage cash procedures.
• Oversee restaurant opening and closing in manager's absence.

Skills

Customer service excellence

Food safety knowledge

Inventory management

Training and coaching

Job description

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include: Driving excellence in customer service, Maintaining company standards in product and facility specifications, Reviewing food handling procedures, Assessing operational processes. The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on‑going coaching and feedback to crew on customer service, product quality and speed of service.

Financial

• Shares with the Management team day‑to‑day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift‑to‑shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides "hands‑on" training for crew in Learning Zone.

Benefits

• 30 hours week are entitled to enroll in medical, dental and 401k benefits; 32 hours a week are entitled to PTO; 36 hours a week are entitled to short term disability.
• Period bonus potential up to $1.00 per hour for every hour worked.