Shift Leader

Dunkin' | Donuts by WJD Corp; Brewster Heights (NY); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Team-oriented environment

Growth opportunities

Job summary

Dunkin' franchisee in New York seeks a dedicated Shift Leader to coach Crew Members across shifts, ensuring our Brand standards are met and guests receive a friendly, efficient experience.

You will set goals, assign tasks, monitor performance, and provide timely feedback while fostering a teamwork‑driven environment with growth opportunities for hardworking teammates.

Qualifications

• Experience leading fast-food crews on shifts.
• Ability to coach and motivate team during peak hours.
• Strong communication and guest-service skills.

Responsibilities

• Coach Crew Members throughout shifts to meet Brand standards.
• Set goals and delegate tasks to ensure smooth operations.
• Motivate staff, celebrate successes, and provide timely feedback.

Skills

Shift Leadership

Team Coaching

Guest Experience

Customer Service

Job description

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.

The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Benefits of working for a Dunkin' franchisee:

• Competitive wages
• Awesome team-oriented environment
• Lots of potential for growth within the company for those who work hard