Shift Leader

Caribou Coffee; Brainerd (MN); On-site; USD 17,564 - 29,274; Part time

Benefits offered by this job

Employee discounts

Flexible scheduling

Job summary

Caribou Coffee in Brainerd is seeking a Shift Leader to oversee store operations and ensure guest satisfaction. The role involves team leadership, effective communication, and enforcing quality standards while fostering a positive work environment.

Applicants should possess leadership experience and the ability to work flexible hours including mornings, evenings, and weekends. Join us to create day-making experiences for our guests!

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience.
• Must be at least 18 years of age.
• Ability to work early mornings, evenings, holidays or weekends.

Responsibilities

• Lead the store in partnership with management.
• Ensure team clarity of goals and expectations.
• Engage and satisfy guests through team leadership.

Skills

Leadership experience

Customer service

Communication

Education

High school diploma or GED

Job description

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life‑long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew!

Position Overview

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader ensures the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift.

Core Responsibilities

• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
• Leads shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
• Thinks strategically about maximizing product sales and waste management
• Demonstrates “total store vision” to take ownership of the look and feel of the store
• Is knowledgeable about the deployment for the day, and the roles and responsibilities associated
• Consistently leverages effective communication on the floor during the shift
• Sees the needs of the team and guest and addresses situations before they become problematic
• Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks
• Takes ownership not only for the current shift, but also for the shift that follows
• Ensures that the team is executing SOP and quality standards correctly and consistently
• Actively coaches and gives feedback to Team members to ensure they are bringing their best DOING and BEING to their role
• Trains the team on role responsibilities, product knowledge and promotional items
• Performs administrative tasks with integrity and completion, including bank deposits, inventory, store product orders and others as assigned
• Actively develops Team Members and engages in conversations about career and professional growth
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Owns impact on other people and manages how they show up
• Demonstrates confidence and owns the decision‑making responsibility of being the Manager on Duty
• Is resilient under pressure and brings a calm in critical moments
• Brings joyfulness to leading the team, serving guests and being a community member
• Seeks to be of service and create success for others
• Brings enthusiasm and curiosity to the responsibility of being a subject matter expert and helping others grow
• Demonstrates humility and curiosity needed to lead a diverse group of people and shows eagerness to grow and learn
• Gives powerful feedback and seeks to make the biggest difference by coaching the team from commitment, not compliance
• Owns the opportunity to make a positive impact on others
• Creates an inclusive and inspiring culture on every shift with every team member
• Owns personal development and seeks feedback and growth opportunities

Skills and Qualifications

Required

• At least 1 year of leadership, restaurant, retail or customer service experience, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• Must be at least 18 years of age

Preferred

• High school diploma or GED equivalent
• A valid driver’s license and reliable transportation

Physical Requirements

The position requires hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours. Reasonable accommodations may be made to address these demands.

Compensation Range

$12.75 - $21.25 per hour (subject to Local and State Minimum Wage regulations). Ranges reflect what employer reasonably and in good faith expects to pay for such position.

Equal Employment Opportunity Statement

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Location

425 - 8th Avenue NE, Brainerd, Minnesota 56401

Brand

Caribou Coffee