Shift Leader

Caribou Coffee; White Bear Lake (MN); On-site; USD 17,908 - 28,929; Part time

Job summary

Caribou Coffee in White Bear Lake, MN is seeking a Shift Leader to guide store operations in partnership with the GM or AGM. You’ll drive guest satisfaction, supervise daily tasks, and coach team members to deliver consistent service and quality.

This role requires ownership of the shift and collaboration to achieve goals. Responsibilities include directing daily operations, managing SOPs, and fostering a positive, inclusive team culture.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience.
• Ability to work early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.
• High school diploma or GED preferred.

Responsibilities

• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence.
• Lead shifts that focus on team engagement and guest satisfaction with a commitment to Make Fun Happen.
• Actively develop Team Members and discuss career growth
• Ensure SOP and quality standards are followed on shift
• Coach and give feedback to Team Members on performance and growth

Skills

Leadership experience

Availability for early mornings

Must be at least 18 years old

Education

High school diploma or GED equivalent

Job description

At Caribou Coffee we create day‑making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life‑long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew!

Position Overview

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. They ensure the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift.

Core Responsibilities

• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
• Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
• Think strategically about maximizing product sales and waste management
• Demonstrate “total store vision” to take ownership of the look and feel of the store
• Be knowledgeable about the deployment for the day, and the roles and responsibilities associated
• Consistently leverage effective communication on the floor during the shift
• See the needs of the team and guest and address situations before they become problematic
• Understand the multiple priorities of the shift and effectively communicate and delegate objectives and tasks
• Takes ownership not only for the current shift, but also the shift that follows
• Ensure that the team is executing SOP and quality standards correctly and consistently
• Actively coach and give feedback to Team Members to ensure they are bringing their best DOING and BEING to their role
• Train the team on role responsibilities, product knowledge and promotional items
• Perform administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned
• Actively develop Team Members and discuss career and professional growth
• Bring the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Take ownership for your impact on others and actively manage how you show up
• Demonstrate confidence and own the decision‑making responsibility of being the Manager on Duty
• Remain resilient under pressure and bring a being of calm in critical moments
• Bring joyfulness to leading the team, serving guests and being a community member
• Seek to be of service and create success for others
• Bring enthusiasm and curiosity to the responsibility of being a subject‑matter expert and helping others grow
• Show humility and curiosity to lead a diverse group and eagerness to grow and learn
• Give powerful feedback and focus on coaching the team from commitment, not compliance
• Take ownership and be eager to make a positive impact on others
• Seek to create an inclusive and inspiring culture on every shift with every team member
• Takes full ownership of personal development and actively seeks feedback and growth opportunities

Skills and Qualifications

Required

• At least 1 year of leadership, restaurant, retail or customer service experience, or be properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• Must be at least 18 years of age

Preferred

• High school diploma or GED equivalent
• A valid driver’s license and reliable transportation

Physical Requirements

The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours. Reasonable accommodations may be available.

Compensation Range

$12.75 – $21.25 per hour

• Starting pay is subject to local and state minimum wage regulations
• Ranges reflect what the employer reasonably and in good faith expects to pay for such a position

Address: 2751 County Road E, White Bear Lake, Minnesota 55110

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Brand

Caribou Coffee