Shift Leader

Coffee and Bagel Brands; Brainerd (MN); On-site; USD 17,564 - 29,274; Part time

Job summary

Coffee and Bagel Brands is looking for a Shift Leader at Caribou Coffee in Brainerd, Minnesota. The role focuses on team leadership and ensuring guest satisfaction while managing store operations. Ideal candidates should have at least one year of experience in leadership, restaurant, or customer service roles and must possess a high school diploma or equivalent.

This position offers a competitive hourly wage of $12.75 - $21.25 based on experience and commitment to quality service and community engagement.

Qualifications

• At least 1 year of leadership, restaurant, retail, or customer service experience.
• Must be at least 18 years of age.
• Ability to work early mornings, evenings, some holidays and/or weekends.

Responsibilities

• Lead the team to ensure guest satisfaction.
• Coach and give feedback to Team Members.
• Manage administrative tasks, including bank deposits and inventory.

Skills

Leadership experience

Customer service

Ability to work flexible hours

Education

High school diploma or GED equivalent

Job description

At Caribou Coffee we create day‑making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what's really important around here – TEAM, GUEST, BUSINESS! It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life‑long relationships, and serving the best coffee around, join our herd! Apply today and be part of the "Bou Crew!

Position Overview

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader ensures the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift.

Core Responsibilities

• Demonstrates mastery of the “doing” of a Team Member with ease, enthusiasm and excellence.
• Leads shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen.
• Thinks strategically about maximizing product sales and waste management.
• Demonstrates a total store vision to take ownership of the look and feel of the store.
• Is knowledgeable about the deployment for the day and the roles and responsibilities associated.
• Consistently leverages effective communication on the floor during the shift.
• Sees the needs of the team and guest and addresses situations before they become problematic.
• Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks.
• Takes ownership of the current shift and prepares for the following shift.
• Ensures the team is executing SOP and quality standards correctly and consistently.
• Actively, in the moment, coaches and gives feedback to Team Members to ensure they bring their best doing and being to their role.
• Trains team on role responsibilities, product knowledge and promotional items.
• Performs administrative tasks with integrity and to completion, including, but not limited to, bank deposits, inventory, store product orders and others as assigned.
• Actively develops Team Members and engages in conversations about career and professional growth.
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Takes ownership of their impact on others and actively manages how they show up.
• Demonstrates confidence and owns the decision‑making responsibility of being the Manager on Duty.
• Is resilient under pressure and brings a sense of calm in critical moments.
• Brings joyfulness to leading the team, serving guests and being a community member.
• Seeks to be of service and create success for others.
• Brings enthusiasm and curiosity to the responsibility of being a subject matter expert and helps others grow.
• Demonstrates the humility and curiosity needed to lead a diverse group of people and shows an eagerness to grow and learn.
• Gives powerful feedback and always looks to make the biggest difference by coaching the team from commitment, not compliance.
• Takes ownership and is eager to make a positive impact on others.
• Seeks to create an inclusive and inspiring culture on every shift with every team member.
• Takes full ownership of their own development and actively seeks feedback and growth opportunities.

Skills and Qualifications

Required:

• At least 1 year of leadership, restaurant, retail, or customer service experience or be properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader.
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.

Preferred:

• High school diploma or GED equivalent.
• A valid driver’s license and reliable transportation.

Physical Requirements

The position requires hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and the ability to stand for 4 to 8 hours, or to accomplish the physical requirements with or without reasonable accommodations. The physical demands include reaching, lifting up to 50 pounds, sitting, standing, bending, and moving intermittently during working hours.

Compensation

$12.75 - $21.25 per hour. Starting pay is subject to local and state minimum wage regulations. Ranges reflect what the employer reasonably and in good faith expects to pay for this position.

Equal Employment Opportunity

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state, or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Address

520W Washington St, Brainerd, Minnesota 56401

Brand

Caribou Coffee