Shift Leader

The Halal Guys, Washington Street; Boston (MA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

The Halal Guys in Boston is seeking a Shift Lead to support the management team and ensure peak performance during shifts. The role focuses on hospitality, guest satisfaction, and maintaining operations across in-store, delivery, and catering channels.

As a certified shift leader, you will help recruit, train, and develop team members while handling daily tasks under budget constraints. This position serves as a stepping stone toward management within THG.

Qualifications

• Experience in customer service and team supervision.
• Ability to lead a shift and support management.
• Strong hospitality mindset and guest satisfaction focus.
• Clear verbal and written English communication.
• Problem solving and conflict resolution skills.
• Experience with restaurant operations and POS systems.

Responsibilities

• Enriches each Guest’s experience by building relationships on the floor.
• Oversees restaurant operations while leading the shift.
• Handles guest complaints with grace and finds solutions.
• Works on increasing sales in-store, delivery and catering.
• Shares responsibilities with managers to follow and complete checklists.
• Performs office admin duties (cash handling, audits, etc.).
• Operates Revel POS and troubleshoots issues.
• Monitors equipment and keeps it in good repair.
• Manages labor to meet budgeted hours.
• Monitors food waste and inventory; resolves quality issues.
• Directs team to complete daily checklists.
• Leads team in maintaining cleanliness and organization.
• Develops team through training and cross-training.
• Aims to recruit and retain top performers.
• Partners with Managers to drive hospitality and performance.

Skills

Customer service

Team leadership

Hospitality focus

English communication

Problem solving

Venue operations

Cash handling

Tools

Revel POS

Job description

The shift lead position is the first step an hourly team member takes towards becoming a manager. One may not always be leading a shift, but as a certified shift leader, the individual will be expected to always be thinking like shift leader. The individual has been chosen for this position based on their leadership qualities as well as the skills they have shown management on a daily basis. Successful shift leading will directly lead to be eligible to become a manager within the THG organization.

Purpose of Position:

• Supports the Management team while ensuring all team members perform to the highest standards – 100% performance, 100% of the time at 100% volume of the business

• Assists the Management team with inventory control, food quality, controllable costs and financial results

• Shift leaders are accountable for every guest’s complete satisfaction in their dining experience by empowering team members to react positively and by being hospitality focused FIRST in every instance - while maintaining a constant presence on the floor

Responsibilities:

• Enriches each Guest’s experience by effectively building relationships while on the floor

• Oversees the entire operations of the restaurant while leading the shift

• Confidently handles guest’s complaints and service issues with grace and focus… finds solutions

• Works on increasing sales… in-store, delivery and catering

• Shares responsibilities with fellow managers to follow and complete all manager checklists

• Shares all office administration duties (cash handling, loss prevention, audits, etc…)

• Able to operate all Revel POS functions and troubleshoot when needed

• Monitors restaurant equipment and ensures it is kept in good repair

• Manages labor in store to ensure hourly labor is within parameters to meet budget

• Monitors food waste and inventory… resolves ALL food quality issues

• Directs and follows up with team members to ensure that daily checklists are being completed

• Follows Manager Travel Path

• Leads team in maintaining the highest cleanliness and organization standards

• Utilizes development journals to OWN the training, cross-training, and development of the team

• Challenges themselves to becoming better everyday

• Partners with Managers to recruit, interview, hire and retain a team of top performers

• Helps lead the entire team to excel at hospitality, productivity and performance

Requirements:

• Ability to work when needed to support the managers, the team and the brand

• Attendance is key; the store must open on time and close when scheduled – when you are scheduled to do either, you will be required to be in store as any other manager

• Maintain confidentiality to and with your Management team; what is talked about within your Management team must be in complete confidentiality

• Expected to reach the MIT binder, train based on its standards and be certified in all positions in the store; this includes the team member handbook and shift running

• Positive, honest, patient and encouraging demeanor

• Reads and communicates effectively in English in both verbal and written communications

• Energetic, super friendly and a proactive team player

• Able to work and manage the team in a fast-paced environment

• Proficiency at all levels, including recipe knowledge, service standards, sanitation practices, FOH and BOH management functions

• Ability to lift, bend, stoop, walk and perform other physical tasks for hours

Compensation: Minimum Wage