Shift Leader

Taco Bell; Boston (MA); On-site; USD 28,000 - 35,000; Full time

Job summary

Taco Bell is seeking a Shift Leader in Boston to assist the Restaurant General Manager in managing shifts. This role involves training staff, ensuring customer satisfaction, and promoting a safe, positive work environment. Join us to contribute to a fun culture and make a difference in our customers' lives.

Qualifications

• Must be at least 18 years old.
• Experience supervising in Quick Service Restaurant or retail.
• Basic computer literacy and business math skills.

Responsibilities

• Maintain fast, accurate service, and product quality standards.
• Train and motivate team members.
• Implement corporate marketing plans effectively.

Skills

Communication

Teamwork

Customer Satisfaction

Job description

Company Summary: Who is Taco Bell?

Taco Bell is a leading Mexican-inspired quick service restaurant brand that is part of Yum! Brands, Inc., which also includes Pizza Hut and KFC. Founded in 1962 by Glen Bell, who introduced tacos to the masses, Taco Bell now operates nearly 7,000 restaurants in the United States and over 400 in 27 countries outside the U.S. The company aims to expand with 2,000 more restaurants globally within the next decade. Taco Bell is driven by the Live Más energy and passion of its people, focusing on making tacos and serving customers with enthusiasm.

What is "Live Más"?

"Live Más" embodies Taco Bell's culture, emphasizing breakthrough thinking and innovation that set the brand apart. The company values customer focus, celebrates employee achievements, and encourages a fun environment where employees serve great food and embody the Live Más spirit.

Job Description - About the Job:

Reporting to the Restaurant General Manager, the Shift Leader assists in managing restaurant shifts according to company policies to ensure customer satisfaction and profit. The role involves hands-on training of employees, responding to customer needs, and modeling appropriate behaviors in the restaurant.

Responsibilities of the Shift Leader Position:

• Maintain fast, accurate service, positive guest relations, and product quality standards.
• Promote a safe working environment by modeling safe work behaviors.
• Motivate and train team members.
• Ensure equipment, facility, and grounds are maintained through preventative measures.
• Guarantee food quality and 100% customer satisfaction.
• Implement corporate and local marketing plans effectively.
• Recognize and motivate team members.
• Provide regular feedback to the team and RGM.

Minimum Requirements: Is This You?

• Must be at least 18 years old.
• Experience supervising in the Quick Service Restaurant or retail industry.
• Reliable attendance and punctuality.
• Basic business math skills.
• Good communication skills, both oral and written.
• Basic computer literacy.
• Enthusiastic and eager to learn.
• Team player with a commitment to customer satisfaction.

Why Taco Bell?

We believe where you work matters and strive to create a positive environment. Join us in our mission to feed people's lives with Más!

• We connect with fans through passions like sports, gaming, and music.
• Our culture fosters creativity, encourages risk-taking, and provides growth opportunities.
• We promote authenticity and believe everyone can make a difference.