Shift Leader

Ultipro; Blacksburg (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Ultipro is seeking a Shift Leader to support the General Manager and on-duty supervisor in executing the restaurant's business plan. You will guide the Management Team to ensure crew leaders perform to standard and deliver quality customer service while driving sales and controlling costs.

The role emphasizes strong planning, team leadership, and problem-solving abilities, with an emphasis on communication, training participation, and adherence to company policies.

Qualifications

• Requires 2–3 years of experience in restaurant management or equivalent responsibilities.
• High School Diploma or GED is required.
• Excellent planning and time management skills are essential.
• Strong team-building and leadership abilities are required.
• Investigative and problem-solving skills are needed for issue resolution.
• Ability to troubleshoot cash handling problems and ensure accuracy.
• Reliable transportation with valid license and proof of insurance; open to meet restaurant needs.
• Must be reachable via phone or other reliable contact methods to support operations.

Responsibilities

• Assist the General Manager or on-duty supervisor with management activities.
• Lead shift activities to maximize sales and profit and control costs.
• Ensure crew and team leaders perform duties per job descriptions and expectations.
• Comply with company policies and model company values.
• Communicate clearly with internal and external contacts; attend trainings and meetings.

Skills

Planning & time management

Team building

Analytical & organizational skills

Problem solving

Cash handling troubleshooting

Education

HS Diploma or GED

Job description

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

ESSENTIAL FUNCTIONS

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• High School Diploma/General Equivalency Diploma (GED) required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skills
• Must have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver’s license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

WORK ENVIRONMENT

• Fast paced environment working with kitchen equipment in tight quarters

PHYSICAL DEMANDS

• Stand for long periods of time
• Bend and stoop
• Work around heat
• Able to lift 50 – 75 lbs. comfortably
• Work with various cleaning products

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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