Shift Leader

Dunkin' | The Mongeon/Lopes Group; Berkley (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full & Part-time hours

401K plans

Health benefits (full-time)

Job summary

Dunkin Donuts franchisee in Berkley, Massachusetts, is seeking a dedicated Shift Leader to coach Crew Members, uphold brand standards, and deliver a friendly guest experience. This role focuses on guiding the team during shifts and ensuring smooth daily operations.

You will set goals, assign tasks, motivate staff, and provide timely feedback to recognize achievements and improve performance. Full and part-time hours are available, with benefits for full-time employees.

Qualifications

• Coaching Crew Members to execute brand standards
• Set goals, assign tasks, and motivate team
• Deliver a great and friendly guest experience
• Provide timely feedback and celebrate successes

Responsibilities

• Lead daily shift operations and coach Crew Members
• Ensure brand standards are followed during shifts
• Deliver excellent guest service and resolve issues
• Provide feedback to team to improve performance

Job description

As a Dunkin Donuts franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success. We love building long-term relationships with our employees and we strive to help them grow within our business!

The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Benefits

• Full & Part time hours available
• Company matched 401K Plans
• Full time employees are eligible for health benefits