Shift Leader

Firehouse Subs; Austin (TX); On-site; USD 18,000 - 50,000; Full time

Job summary

Firehouse Subs is hiring a Shift Leader in Austin, TX. In this role, you will partner with the General Manager to achieve operational goals while supervising crew members, ensuring quality service, and assisting in various management tasks. The ideal candidate will have at least 2 years of restaurant experience and strong customer service skills.

Qualifications

• At least 2 years restaurant experience required.
• Excellent customer service and communication skills.
• Ability to train crew members.

Responsibilities

• Supervise restaurant crew members on shift.
• Ensure product quality and guest service.
• Assist in training crew members and maintain equipment.

Skills

Customer Service

Leadership

Communication Skills

Education

High School Diploma or GED

Job description

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REPORTS TO: General Manager

• Makes up to $18/HR with Tips**
  
  

Shift leaders partner closely with the General Manager in achieving restaurant operational goals, annual sales, and profit plan. They are responsible for the same duties as crew members, but in a leadership capacity by performing some of the same duties as the General and Assistant Manager, except for the hiring and termination of crew members.

Job Duties May Include

• Directs and supervises restaurant crew members on an assigned shift to ensure product quality, operational efficiency, and optimum guest service.
• Assists in planning and supervising completion of all job task assignments and ensures adherence to safety, food safety, sanitation, and security procedures.
• Utilize all company-training tools to provide crew members with training.
• Assist the management team in maintaining restaurant equipment and facility per company guidelines; contacts General Manager to inform about needed repairs to equipment in the restaurant.
• Performs regular administrative tasks including but not limited to register and safe audits, the deposit(s) of company funds, proper accounting of restaurant funds, reporting of all guest and employee accidents. Investigates, resolves, and responds to guest complaints.
• Attend regularly scheduled store and company meetings, training sessions and stay current with all federal, state, and local certifications (alcohol, food safety, etc.).
• Always monitors the interior/exterior cleanliness of the restaurant and initiates clean-up as needed.
• Performs other related activities in accordance with policies and procedures as assigned by management.
  
  

Physical

The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, or listen. The employee frequently is required to use hands to handle or feel, and to reach with hands and arms. The employee is occasionally required to lift up to 50 pounds.

Requirements

• At least 2 years restaurant experience.
• Must have good customer service skills and be able to perceive and react to the needs of others.
• Must have good written and oral communication skills.
• Ability to read company instructions, orders on-screen/receipts and written materials.
• Ability to operate the cash register, basic mathematical skills.
• High school diploma or GED equivalent required.
• Must pass Shift/Team Leader training and be certified.
  
  

Firehouse Subs is a restaurant chain with a passion for hearty and flavorful food, heartfelt service and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is a brand built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the non-profit Firehouse Subs Public Safety Foundation.

The founders are the real deal, the food is their creation and the brand is a family of franchise operators who share their same passion for generously serving food and community. For the third consecutive year, based on recent Technomic Insight consumer data, Firehouse Subs was named the No.1 brand in the restaurant industry that "Supports Local Community Activities." This year, Firehouse of America and Firehouse Subs suppliers will together donate a portion of purchases at Firehouse Subs locations to the Firehouse Subs Public Safety Foundation for the purchase of lifesaving equipment, with a minimum donation of $1 million.

Our mission is to carry on our commitment to and passion for:

• Hearty and Flavorful Food
• Heartfelt Service, and
• Public Safety
  
  

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise restaurant, and all hiring decisions will be made by the management of this franchise restaurant. All inquiries about employment at this franchise restaurant should be made directly to the restaurant, and not to Firehouse Subs Corporate.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Restaurants

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