Shift Leader

Papa Johns; Austell (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Papa Johns in Austell, Georgia is looking for a Shift Leader to supervise shifts in the restaurant. You will ensure high-quality products and customer service while managing daily operations in line with company policies.

The ideal candidate will have experience in food service, a strong focus on customer satisfaction, and the ability to lead a team. We value diversity and ensure compliance with all relevant laws.

Qualifications

• Strong understanding of customer service principles and ability to handle customer complaints.
• Experience in food service or restaurant operations preferred.
• Ability to train and supervise team members.

Responsibilities

• Supervise shifts to ensure product quality and customer service.
• Manage restaurant operations and compliance with policies.
• Provide feedback and maintain performance standards.

Skills

Customer service

Team management

Operational compliance

Job description

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John’s team today!

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Duties And Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.

Papa John’s is a Federal Contract employer who participates in E‑Verify to confirm employment eligibility for each new team member. Papa John’s is an affirmative Action and Equal Opportunity Employer.