Shift Leader

Ultipro; Easley (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Ultipro in Easley, SC is seeking a Shift Leader to support the General Manager and lead the restaurant team. You will oversee daily operations, ensure quality service, training, and compliance with policies.

The role requires 2–3 years of restaurant management experience, strong planning and communication skills, and the ability to manage cash handling and shift tasks. This position offers growth opportunities and the chance to contribute to a customer-focused, fast-paced environment.

Qualifications

• 2–3 years of restaurant management experience or equivalent.
• High school diploma or GED required.
• Strong planning, time management and organizational skills.
• Excellent communication and teamwork abilities.
• Analytical mindset with problem-solving skills.

Responsibilities

• Assist General Manager with shift operations and staffing.
• Lead team to deliver quality product and customer service.
• Ensure compliance with company policies and procedures.
• Monitor costs and drive sales while minimizing waste.
• Provide training and feedback to crew and team leaders.

Skills

Leadership

Communication

Problem solving

Time management

Team building

Analytical thinking

Education

High School Diploma or GED

Job description

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

ESSENTIAL FUNCTIONS

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• High School Diploma/General Equivalency Diploma (GED) required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skills
• Must have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver’s license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

WORK ENVIRONMENT

• Fast paced environment working with kitchen equipment in tight quarters

PHYSICAL DEMANDS

• Stand for long periods of time
• Bend and stoop
• Work around heat
• Able to lift 50 – 75 lbs. comfortably
• Work with various cleaning products

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.