Shift Leader

Baskin Robbins; Annandale (MN); On-site; USD 30,000 - 45,000; Full time

Job summary

Baskin Robbins is seeking a Shift Leader to oversee operations and coach team members to deliver excellent guest service. This role involves setting operational goals, providing feedback, and ensuring compliance with brand standards. Ideal candidates will have a background in restaurant or retail leadership and demonstrate strong communication skills, with the ability to motivate a team in a fast-paced environment.

Qualifications

• Must have previous leadership experience preferably in a restaurant.
• Fluent in English and possess basic computer skills.
• Ability to motivate and train team members.

Responsibilities

• Coach team members to meet brand standards and deliver excellent guest service.
• Manage operational goals and assist the Restaurant Manager.
• Ensure food safety standards and manage inventory during shifts.

Skills

Leadership

Communication

Guest service

Problem solving

Education

Previous leadership experience in retail, restaurant or hospitality

Basic computer skills

Fluent in spoken and written English

Job description

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Overview

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Reports To: Restaurant Manager

Overview

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
  
  

Education/Experience

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.
  
  

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others
  
  

Physical Demands/Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space
  
  

Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee's restaurant(s). The terms "Company," "Dunkin'," "we," "our," or "us" refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.?

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Shift Leader

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Restaurants

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