Shift Leader

Burger King; Alpharetta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Burger King in Alpharetta, GA is seeking a Shift Leader to oversee daily operations during assigned shifts. You will drive guest satisfaction, ensure fast and accurate service, and support the Restaurant General Manager and Assistant Manager.

You will coach Team Members, manage shift plans, and uphold brand standards while maintaining profitability. This role requires flexibility for evenings, weekends, and holidays.

Qualifications

• High school diploma or GED required; two years of college preferred.
• 1–2 years of quick-service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends and holidays.

Responsibilities

• Duties include driving profitability and guest experience during shifts.
• Coach and develop Team Members to improve restaurant performance.
• Lead shift plan execution and ensure timely, accurate product preparation and service.
• Maintain brand and operational standards; perform Team Member duties when needed.
• Monitor results and motivate staff to meet sales and service targets.

Skills

Guest service principles

Team leadership

Cash handling

Inventory management

Communication

Education

High school diploma or GED

Job description

Now Hiring: Shift LeaderLocation: Alpharetta, GAPosition OverviewThe Shift Leader is the shift leader of the restaurant, focused on delivering sales and profit results through profitability, guest experience, people development, and operations. The Shift Leader supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service, and people. The Shift Leader operates under the direction of the RGM and directly manages a shift of Team Members.SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIESPROFITABILITYFollows all cash control and security procedures (e.g., safe counting, cash drawers).Maintains inventory by performing daily and weekly inventory inspections.Receives inventory truck orders.GUESTMotivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.PEOPLEProvides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance.OPERATIONSSets an example for Team Members by working hard to implement the shift plan and drive operational results.Directs efficient and accurate preparation and sale of products for prompt delivery within established speed-of-service guidelines.Motivates Team Members during shifts at each of the workstations.Reviews restaurant results to identify successes and areas for improvement.Ensures that the restaurant upholds all operational and brand standards.Performs the duties of a Team Member when necessary.QUALIFICATIONS AND SKILLSMust be at least eighteen (18) years of age.High school diploma or GED required; two (2) years of college preferred.One (1) to two (2) years of previous quick-service restaurant experience.Demonstrated understanding of guest service principles.Available to work evenings, weekends, and holidays.Ability to work long and/or irregular shifts as needed for the proper functioning of the restaurant.Apply Today!