Shift Leader

SERVE Hospitality Group; Adrian (MI); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly pay with tips

Flexible scheduling

Paid training

Team rewards

Exclusive discounts

Health/dental/vision insurance

401(k) with company match

Job summary

SERVE Hospitality Group in Adrian, MI is seeking a Shift Leader to guide crew, deliver excellent guest service, and ensure smooth operations across all shifts.

Join a people-first team with growth opportunities, a fast-paced, upbeat environment, and thorough training. The role offers competitive hourly pay with tips, flexible scheduling, and a benefits package including medical, dental, vision, and a 401(k) with matching.

Qualifications

• Motivated team players with energy, initiative and a positive attitude.
• Excellent communicators who connect easily with guests and coworkers.
• Customer-service minded individuals who take pride in delivering a great experience.
• Strong coaching ability to guide and motivate team members.
• Reliable, punctual team members with dependable work habits.
• Able to stand and walk throughout shifts.
• Flexible with scheduling, including evenings and weekends.
• Legally authorized to work under state and federal guidelines.
• Quick-service or leadership experience preferred, but training provided.

Responsibilities

• Lead, support, and motivate crew during your shift.
• Deliver friendly, accurate, and efficient customer service.
• Prepare smoothies and food items following recipes and brand standards.
• Maintain a clean and safe café environment, ensuring food safety compliance.
• Monitor inventory levels and assist with restocking and organization.
• Execute opening and closing procedures with consistency and accuracy.
• Provide real-time coaching and assist with training new team members.
• Promote an upbeat, hospitality-driven atmosphere where team members feel supported.

Skills

Leadership

Team player

Customer service

Communication

Punctuality

Active/physical

Flexible scheduling

Work authorization

Fast-paced environment

Job description

About the Role

Join a people-first team where leadership, energy, and positivity set the tone. As a Shift Leader , you'll guide and support crew members, elevate the guest experience, and ensure smooth, efficient operations throughout every shift. This role is a key step in our internal growth pathway and is perfect for those who love leading by example in a fast-paced, upbeat environment.

Why Join Us?

• Competitive hourly pay of $14 - 16 per hour plus tips! *Compensation is based on availability and experience*
• Work-life balance with flexible scheduling and consistent closing times (9 pm).
• Clean, healthy environment - no fryers, no grease, just fresh ingredients.
• Career growth opportunities with clear internal promotion pathways.
• Fun, fast-paced atmosphere with room for creativity.
• Employee perks with paid training, team rewards, and exclusive discounts.
• SERVE benefits package including medical, dental and vision insurance, plus a 401(k) with 4% company match (eligibility based on tenure, age, and hours requirements)

Key Responsibilitie** s:

• Lead, support, and motivate crew members throughout your shift.
• Deliver friendly, accurate, and efficient customer service.
• Prepare smoothies and food items following recipes and brand standards.
• Maintain a clean and safe café environment, ensuring full compliance with food safety guidelines.
• Monitor inventory levels and assist with restocking and organization.
• Execute opening and closing procedures with consistency and accuracy.
• Provide real-time coaching and assist with training new team members.
• Promote an upbeat, hospitality-driven atmosphere where team members feel supported.

Our Ideal Candidate:

• Motivated team players with strong energy, initiative, and a positive attitude.
• Excellent communicators who connect easily with guests and coworkers.
• Customer-service minded individuals who take pride in delivering a great experience.
• Strong coaching ability to guide and motivate team members.
• Reliable and punctual team members with dependable work habits.
• Comfortable being active, including standing and walking throughout shifts.
• Flexible with scheduling, including evenings and weekends.
• Legally authorized to work under State and Federal guidelines.
• Quick-service or leadership experience preferred, but not required - we provide thorough training.

_ SERVE Hospitality Group is an Equal Opportunity Employer. _