Shift Leader

Tropical Management Holdings, Inc.; Dearborn Heights (MI); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Training provided

Benefits package

401(k) with company match

Job summary

Tropical Management Holdings, Inc. Dearborn Heights, Michigan invites applicants for a Shift Leader role at the Tropical Smoothie Cafe site. You will lead crew, ensure fast, friendly service, and uphold brand standards in a bustling, guest-focused setting.

Expect thorough training, opportunities for advancement, and a supportive, team-driven culture as you mentor staff and drive consistent, high-quality guest experiences on every shift.

Qualifications

• Leadership and coaching ability are valued for guiding crew on shift.
• Excellent communication with guests and team is required.
• Flexible availability including evenings and weekends is preferred.
• Legally authorized to work under State and Federal guidelines.
• Prior quick-service or leadership experience is a plus, training provided.

Responsibilities

• Lead, support, and motivate crew members throughout your shift.
• Deliver friendly, accurate, and efficient customer service.
• Prepare smoothies and food items following recipes and brand standards.
• Maintain a clean and safe café environment, ensuring full compliance with food safety guidelines.
• Monitor inventory levels and assist with restocking and organization.
• Execute opening and closing procedures with consistency and accuracy.
• Provide real-time coaching and assist with training new team members.
• Promote an upbeat, hospitality-driven atmosphere where team members feel supported.

Skills

Leadership

Customer service

Communication

Coaching

Team player

Flexible scheduling

Reliability

Job description

Shift Leader

Tropical Management Holdings, Inc. Dearborn Heights, Michigan, United States

About this position

Company Overview

At SERVE Hospitality Group, it’s more than smoothies—it’s about serving smiles, one guest at a time. Built on hospitality, connection, and community, every interaction is a chance to brighten someone’s day.

SERVE Hospitality Group proudly operates 30+ Tropical Smoothie Cafe locations and is rapidly growing. As a fast-scaling, multi-unit franchisee, we’re expanding this nationally recognized brand with bold energy and purpose. Backed by a strong development pipeline and committed internal capital, we’re building a culture-driven, high-performance business that blends speed, discipline, and operational excellence.

About the Role

Join a people-first team where leadership, energy, and positivity set the tone. As a Shift Leader, you’ll guide and support crew members, elevate the guest experience, and ensure smooth, efficient operations throughout every shift. This role is a key step in our internal growth pathway and is perfect for those who love leading by example in a fast-paced, upbeat environment.

Why Join Us?

• Competitive hourly pay of $14 - 16 per hour plus tips! *Compensation is based on availability and experience*
• Work-life balance with flexible scheduling and consistent closing times (9 pm).
• Clean, healthy environment - no fryers, no grease, just fresh ingredients.
• Career growth opportunities with clear internal promotion pathways.
• Fun, fast-paced atmosphere with room for creativity.
• Employee perks with paid training, team rewards, and exclusive discounts.
• SERVE benefits package including medical, dental and vision insurance, plus a 401(k) with 4% company match (eligibility based on tenure, age, and hours requirements)

Key Responsibilitie s:

• Lead, support, and motivate crew members throughout your shift.
• Deliver friendly, accurate, and efficient customer service.
• Prepare smoothies and food items following recipes and brand standards.
• Maintain a clean and safe café environment, ensuring full compliance with food safety guidelines.
• Monitor inventory levels and assist with restocking and organization.
• Execute opening and closing procedures with consistency and accuracy.
• Provide real-time coaching and assist with training new team members.
• Promote an upbeat, hospitality-driven atmosphere where team members feel supported.

Our Ideal Candidate:

• Motivated team players with strong energy, initiative, and a positive attitude.
• Excellent communicators who connect easily with guests and coworkers.
• Customer-service minded individuals who take pride in delivering a great experience.
• Strong coaching ability to guide and motivate team members.
• Reliable and punctual team members with dependable work habits.
• Comfortable being active, including standing and walking throughout shifts.
• Flexible with scheduling, including evenings and weekends.
• Legally authorized to work under State and Federal guidelines.
• Quick-service or leadership experience preferred, but not required — we provide thorough training.

Join Our Team

SERVE Hospitality Group is an Equal Opportunity Employer.

The pay range for this role is: 14 - 16 USD per hour(MI-061 Dearborn Heights)