Shift Lead, Youth Residential Programs

Thompson Child & Family Focus - A Child's Place Program; Memphis (TN); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health, Dental, Vision

Short-Term and Long-Term Disability

Life insurance options

401K Match

Education Reimbursement

PTO 3 weeks + 10 holidays

Paid volunteering

iPhone and Laptop provided

Job summary

Thompson is seeking a Shift Lead for our Youth Residential Programs in Memphis to coach Youth Care Specialists, coordinate onboarding, and ensure smooth daily operations across sites. The role emphasizes trauma-informed care and collaboration with program leadership.

You will support scheduling, documentation, and audits while promoting excellence and integrity in service delivery. Competitive benefits and growth opportunities are offered.

Qualifications

• Must have a valid Driver’s License.
• Meet credentialing, licensing and privileging standards for the leading program(s).
• High School Diploma/G.E.D required. Bachelor’s Degree preferred.
• A minimum of two (2) years’ experience in a residential youth operation or related child and family services.
• Familiarity with trauma-informed care, child development, and crisis intervention.
• Demonstrated leadership or supervisory experience, preferred.
• Proficient in Microsoft Office Suite application software.
• Ability to work flexible 8-hour shifts including days, nights and weekends.

Responsibilities

• Provide coaching and feedback to Youth Care Specialists (YCS).
• Assist onboarding of new staff, including training coordination and badge setup.
• Serve as point of contact for YCS staff when Supervisors are off-site.
• Monitor daily operations across sites for staffing and shift coverage.
• Document youth interactions, shift notes and incident reports accurately.
• Assist in audits and ensure documentation meets standards.
• Monitor adherence to trauma-informed care and contract goals.
• Collaborate with Supervisors and DCS Coordinators to align staffing and service delivery.
• Participate in team meetings, hiring panels and planning sessions.
• Relay feedback from YCS staff to leadership for resolution.
• Perform other duties as assigned.

Skills

Leadership

Coaching

Communication

Flexibility

Education

High School Diploma/G.E.D.

Bachelor’s Degree preferred

Tools

Microsoft Office

Job description

Get to know Thompson! Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida Tennessee and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity.

What will you do as a Shift Lead for our Youth Residential Programs?

• Support regular check-ins with Youth Care Specialists (YCS) to provide coaching, feedback, and support.
• Assist with onboarding new staff, including training coordination, badge setup, and documentation.
• Serve as a point of contact for YCS staff when Program Supervisors are off-site.
• Monitor daily operations across assigned sites, ensuring adequate staffing and shift coverage.
• Ensure accurate documentation of youth interactions, shift notes, and incident reports.
• Assist in preparing audits and ensuring documentation meets DCS and internal standards.
• Monitor adherence to trauma-informed care principles and contract goals.
• Collaborate with Program Supervisors and DCS Program Coordinators to align staffing and service delivery.
• Participate in team meetings, hiring panels, and tactical planning sessions.
• Relay feedback and concerns from YCS staff to leadership for resolution and improvement.
• All other duties as assigned by supervisor

Schedule

As a Shift Lead, you will work the below schedule: Monday-Friday 2:00pm-10:00pm. Some Weekends And On-Call Responsibilities.

What does this position offer?

• Starting Pay Range: $22 - $23.00/hourly based on experience
• Fantastic Full-time benefits…..
• 3 weeks paid time off (PTO) the first year plus 10 paid Holidays!
• Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options
• 401K Match
• Education Reimbursement
• Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
• Paid time off for volunteering in the community
• Free EAP services
• Mileage Reimbursement if applicable
• iPhone and Laptop provided
• Multiple opportunities for growth

Requirements

Minimum Qualifications/Requirements:

• Must have a valid Driver’s License
• Meet any credentialing, licensing and privileging standards as it pertains to the program(s) they lead.
• High School Diploma/G.E.D required. Bachelor’s Degree preferred.
• A minimum of two (2) years’ experience working in a residential youth operation or related experience working in the field of child and family services.
• Familiarity with trauma-informed care, child development, and crisis intervention.
• Demonstrated leadership or supervisory experience, preferred
• Proficient in Microsoft Office Suite application software.
• Ability to work flexible 8-hour shifts which may include days, nights and weekends

You’re the right fit for the Shift Lead position if…

• You have a passion for working with and developing youth!
• You enjoy knowing you’re making an IMPACT on the lives of others!
• EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you!

Thompson is an Equal Opportunity Employer.

Thompson participates in E-Verify

Salary Description

$22-$23.00/hourly based on experience

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.