Shift Lead | Wellesley New Wellesley, MA

Blank Street, Inc.; Wellesley, Northern (MA, KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Complimentary coffee on shift

Free Blank Street swag

Tenure-based PTO

Sick time

1.5x holiday pay

Job summary

Blank Street, Inc. is seeking a Shift Lead to drive cafe operations and deliver outstanding hospitality. You will lead on the floor, mentor teammates, and ensure smooth service during fast-paced shifts.

Responsibilities include crafting premium coffee and matcha, training staff, opening/closing duties, and resolving guest concerns to build a loyal customer base.

Qualifications

• 2+ years of experience in a customer service leadership position (e.g. Shift Leader, Shift Supervisor)
• 18+ years of age
• Able to lift 25+ lbs and stand for long periods
• Full-time schedule: 30–40 hours/week, 4–5 days, with peak days Fri–Sun
• Authorized to work in the U.S. (E-Verify)
• Barista accreditation and training program
• Tenure-based paid time off and sick time
• 1.5x pay on select holidays
• Complimentary coffee and treats on shift
• Free Blank Street swag

Responsibilities

• Craft beautiful coffee and matcha products
• Provide exceptional hospitality to customers
• Support the GM and train new employees to follow recipes and store processes
• Open and close the store safely and follow checklists
• Handle and resolve customer issues
• Lead and support initiatives to increase foot traffic and sales

Skills

Team leadership

Communication skills

Hospitality focus

Customer service

Education

High school diploma or equivalent

Tools

POS systems

Job description

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.Like the sound of this? Keep reading.

Add a Spark to the Ordinary...

At Blank Street, we're reimagining the cafe experience, making high-quality coffee and matcha accessible and efficient. As a Shift Lead, you'll play a key role in bringing our mission to life with your team. You'll lead by example on the floor, ensure smooth operations during your shift, and create an environment where both customers and team members feel valued. This is a hands-on leadership role for someone who thrives in fast-paced settings, loves connecting with people, motivating their team, and is passionate about great hospitality.

Who We're Looking For

• Love for cafe culture and people
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and/or matcha
• Demonstrated interpersonal communication skills
• Passionate about delivering excellent hospitality to create a regular customer base
• Able to work at a fast pace in high volume environments
• Be an exemplary ambassador of our brand
• Desire to foster growth with their team members

What You'll Own

• Craft beautiful coffee and matcha products
• Provide exceptional hospitality to Blank Street customers
• Support your GM and help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe on the menu and operational processes in the store
• Open and close the the store safely and responsibly ensuring that all checklists are followed
• Handle and solve customer issues that occur
• Leads and support initiatives at the store level that increase foot traffic, new customers, daily sales, and operational profitability

Requirements

• 2+ years' experience in a customer service leadership position (e.g. Shift Leader Shift Supervisor, Key Holder), preferably in hospitality, coffee, or beverage
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes
  
  • Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
  • Weekend and holiday availability preferred
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees' Form I-9 information to confirm authorization to work in the U.S. (a process known as "E-Verify")
• A comprehensive Barista accreditation and training program
• Tenure based paid time off
• Sick time
• 1.5x pay on select holidays
• Complimentary coffee and treats on shift
• Free Blank Street swag